Administration Officer

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Access to training and career development opportunities
• Supportive team culture where your voice is valued
• Employee Assistance Program for wellbeing support
• Inclusive workplace that celebrates diversity
• Uniform provided and professional work environment
• Opportunities to grow within long-term government contracts

Make an impact at Serco

As an Administration Officer – Reception at the Adelaide Remand Centre, you’ll play an important role supporting the daily operations of a busy and secure correctional facility. You’ll be the first point of contact for visitors, callers, and stakeholders, providing clear information and professional service. Working closely with the administration team, you’ll help coordinate visitor bookings, manage enquiries, and maintain accurate records. Your calm, organised approach will help create a respectful and supportive environment for staff, visitors and the wider community.

As an Administration Officer – Reception, you’ll make a positive impact by:

• Managing reception enquiries and directing calls to the appropriate teams.
• Processing visitor bookings and entering information into relevant systems.
• Communicating clearly with visitors and stakeholders to provide accurate information.
• Maintaining confidential records and visitor logbooks in line with procedures.
• Supporting communication between departments regarding visitor information.
• Recording complaints and enquiries accurately in the required systems.

Serco is a place for you

You could be a great fit if you have:

• Experience providing administrative or reception support in a busy environment.
• Confidence using Microsoft Office, particularly Outlook, Word and Excel.
• Strong communication skills with the ability to adapt to different stakeholders.
• Excellent organisation and time management skills when handling competing priorities.
• A calm and professional approach when working under pressure.
• A respectful and empathetic approach when supporting diverse communities.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.