Data & Reporting Analyst

Serco is a place where you can grow

Join a team of 10,000 professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Permanent full-time role with hybrid flexibility (3 days office, 2 days home)
• Supportive small team with strong collaboration culture
• Access to professional development and learning opportunities
• Long-term career growth with government-backed contracts
• Inclusive workplace that values diversity and innovation

Make an impact at Serco

We’re looking for a Data & Reporting Analyst to join our People Services division in Adelaide. In this role, you’ll support our Operations Support Centre by delivering timely and insightful data that drives informed decision-making. You’ll balance BAU reporting with exciting projects, working with tools like Power BI and SQL to build models, create reports, and develop dashboards.

With a mix of technical problem-solving and stakeholder engagement, you’ll play a key role in shaping how data is used across the business.

As a Data & Reporting Analyst in the People Services team, you’ll make a positive impact by:

• Delivering ad-hoc, weekly, and monthly reports with accuracy and timeliness.
• Carrying out testing, documentation, and user acceptance activities.
• Creating and maintaining dashboards and data models in Power BI.
• Supporting workforce management insights through data analysis.
• Collaborating with stakeholders to understand needs and translate them into reporting solutions.
• Exploring data trends to generate insights and recommend improvements.

Serco is a place for you

To be successful in this role you’ll have:

• Experience with SQL scripting, Python, Power BI and data modelling.
• Strong problem-solving skills and curiosity to explore data.
• Ability to communicate clearly and manage stakeholders effectively.
• A collaborative mindset and eagerness to learn.
• Exposure to workforce management or HR datasets (desirable).
• Tertiary qualifications or relevant certifications in analytics, data, or IT (advantageous but not essential).

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.