Registered Nurse- MATRS

Are you an experienced Registered Nurse looking for a rewarding role that combines clinical expertise, autonomy, flexibility, and genuine purpose?

We are seeking expressions of interest from passionate nursing professionals to join the MATRS (Medical Advice, Triage and Referral Services) team, providing essential healthcare advice and support to active Defence members across Australia.

Working within a highly skilled nursing team, you’ll play a vital role in delivering telephone-based triage, medical advice, and referral services to Army, Navy, and Air Force personnel in a unique and fast-paced environment.

About MATRS

MATRS (Medical Advice, Triage and Referral Services) is a dedicated national healthcare service supporting active Defence Force members.

• Work in a professional, respectful, and collaborative healthcare environment
• Enjoy a hybrid working model combining Adelaide CBD office-based work and work-from-home flexibility
• Centrally located Adelaide CBD office with convenient public transport access
• Enjoy a structured 24x7 rotating roster with penalty rates applicable
• Benefit from a predictable 6-week permanent roster including nights and weekends
• Access employee benefits, wellbeing initiatives, and discounts
• Build experience in a unique national healthcare service supporting Defence members Australia-wide

What’s on offer?

• Competitive hourly rates plus penalties
• Hybrid working environment with easy access to the Adelaide CBD office via public transport
• 24x7 rotating roster including nights, weekends, and public holidays
• Permanent 6-week roster for greater predictability and work-life planning
• Part-time opportunity with flexibility across rostered shifts

What you’ll do

As a MATRS Registered Nurse, you will:

• Deliver high-quality telephone triage, medical advice, and referral services
• Conduct clinical assessments and support patient care decision-making
• Provide healthcare guidance and referral pathways for Defence personnel
• Maintain accurate clinical documentation and uphold best-practice standards
• Participate in a 24x7 rotating roster, including night and weekend shifts

What you bring

As the ideal applicant you will have:

• Unrestricted AHPRA registration as a Registered Nurse
• Minimum of 12 months full-time postgraduate nursing experience in acute care, primary healthcare, emergency, telehealth, or military health settings
• Current CPR certification (HLTAID009)
• Strong clinical assessment and communication skills
• Australian Citizenship and the ability to obtain and maintain a Baseline Defence Security Clearance
• Commitment to ethical practice, continuing professional development, and patient-centred care
• Ability to work autonomously in a telephone-based clinical environment

Want to know more?

Reach out to Polly for a confidential discussion, on 08 8432 2544 or send an email to polly.buerano@serco-ap.com

To explore this and other exciting opportunities, visit https://careers.serco.com/gb/en/apac

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