Registered Nurse

About Us

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia.  As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit https://careers.serco.com/apac/en

About the Role

As a full-time Registered Nurse within the Medical Advice and Triage Referral Service (MATRS), you will play a vital role in delivering high-quality clinical advice and support to eligible personnel. Your primary responsibilities will include conducting clinical assessments, performing triage, and providing medical advice through the 24-hour telephone services: 1800 IMSICK and the All Hours Support Line (ASL).

You will be supported by modern clinical decision support tools and standardised scripting, as endorsed by the Commonwealth. All clinical activities must be carried out in accordance with relevant professional standards, legislation, and Defence policies and procedures.

This is a shift-based position requiring availability Monday to Friday, with flexibility to work morning, afternoon, or night shifts as operationally required.

As the ideal applicant you will have:

• A current unconditional and unrestricted registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA).
• At least 2 years full-time, post graduate experience within the last 5 years in an acute care, primary health, or military setting.
• Recent participation in Continuous Professional Development (CPD) activities in accordance with AHPRA.
• Current Cardiopulmonary Resuscitation (HLTAID009) certification.
• Australian Citizenship and the ability to obtain and maintain a Baseline Defence Security Clearance

About You

As a full-time Medical Advice, Triage, and Referral Services (MATRS) Registered Nurse you will - 

• Provide exceptional phone handling and administration skills.
• Provide the highest quality healthcare with the ability to put patients at ease.
• Have the ability to work autonomously, and thrive in a busy environment where you can make a difference to those in need.
• Provide the best health services and work as part of a multi-disciplinary team to support thr delivery of the highest standard of care to patients. 

Rewards & Benefits

At Serco, you’ll become part of a global organisation that values diversity, inclusion, and connection. Through our Global Employee Networks, you’ll have opportunities to engage with colleagues around the world, fostering personal and professional growth.

We offer more than just a job, this is a career with purpose. Be part of a team that supports Australia’s defence personnel and experience the satisfaction of making a real and lasting impact.

What you can expect

• Attractive hourly rates with a comprehensive benefits package

• Up to 6 weeks paid annual leave, plus personal leave entitlements

• Professional development leave, including CPD leave to support your growth

• Support for reservists, including paid volunteer leave

• Lifestyle and retail discounts through our extensive partner network

• 24/7 mental health support via our Employee Assistance Program (EAP)

• Work alongside a passionate team of healthcare professionals, united by a shared commitment to excellence

At Serco, your well-being, career development, and sense of purpose matter. Join us and be part of something bigger.

Want to know more?

Reach out to Polly for a confidential discussion on 08 8432 2544 or send an email to Polly.Buerano@serco-ap.com