Roster Coordinator

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to benefits designed to support your wellbeing and growth, including:

• Full time Monday to Friday
• Working hours between 7:00am – 10:36pm
• Option for part-time Thursday to Sunday roster
• Supportive and inclusive team culture
• Ongoing training and development opportunities
• Access to employee wellbeing programs
• Career pathways across a global organisation

Make an impact at Serco

As a Roster Coordinator, you’ll play a key role in supporting workforce operations by managing rosters and responding to real-time workforce needs. You’ll work closely with internal teams and stakeholders, acting as a central point of contact for roster and HR-related queries. In this fast-paced environment, you’ll help ensure service delivery runs smoothly while maintaining compliance and accuracy. Your work will directly support teams delivering essential services across the community.

As a Roster Coordinator in the Operational Support Centre team, you’ll make a positive impact by:

• Managing roster updates to meet compliance requirements.
• Coordinating and triaging workforce management and HR queries.
• Monitoring ticketing systems to ensure timely and accurate responses.
• Communicating with stakeholders to resolve roster and system enquiries.
• Supporting shift coverage and workforce planning activities.
• Maintaining data accuracy across workforce systems.

Serco is a place for you

You could be a great fit if you have:

• Experience in workforce planning, rostering, admin or customer service roles.
• Strong organisational skills with great attention to detail.
• Confidence using systems and Microsoft Office tools.
• Clear and professional communication skills.
• Ability to prioritise tasks and stay calm under pressure.
• A proactive, team-focused approach with a strong sense of accountability.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a structured approach to work-life, with clearly defined working patterns and the support of a collaborative team.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.