Medical Receptionist

Ready to take the next step in your career?  
Embrace a new adventure, explore fresh opportunities, and begin your journey in one of Australia's most beautiful regions. Join us as a Part-time Health Clerk and unlock your potential with a rewarding role. Enjoy competitive hourly rates, convenient onsite parking, and a structured work schedule, 30 hours per week from Tuesday to Friday.

About Us
ADF Health Services provides comprehensive healthcare to Australian Defence Force (ADF) personnel across the nation. In collaboration with Bupa, Serco delivers defence-ready clinical and support staff to over 50 on-base locations, ensuring ADF members receive quality medical care. To learn more, visit www.serco.com/ahsc

About the Role  
As the Health Clerk, you will play a vital role in supporting the healthcare team through a range of administrative duties.

In this role you will:  

• Manage both electronic and hard copy health records  
• Maintain databases and information management systems  
• File, photocopy, and order stationery 
• Communicate with internal and external stakeholders to gather patient information as needed
• Adhere to Defence Policies and Procedures, as well as Medical-in-Confidence and Staff-in-Confidence standards
• Ensure the highest level of professionalism and confidentiality
• Support the delivery of a safe, efficient, and high-quality patient care  

About Robertson Health Centre
Located on Robertson Barracks in Holtze, just 15 km east of Darwin, the Robertson Health Centre serves approximately 2,800 Defence staff and accommodates an additional 2,500 US Marines from May to September each year. The centre provides a wide range of services, including primary medical care, pharmacy, dental, physiotherapy, and mental health services. It also operates a 22-bed, 24/7 ward, supporting the health needs of personnel. Standard operating hours are Monday to Friday, from 7:30 AM to 3:30 PM.

About You
As the ideal applicant you will have: 

• At least 12 months of experience in an administrative role (full-time or part-time)  
• Experience in a clinical support or medical reception role (desirable)  
• Demonstrated exceptional customer service skills 
• The ability to work independently as well as part of a team
• A good understanding of the importance of accurate and up-to-date record-keeping in a clinical setting  

Rewards & Benefits  

• Join a thriving community built on trust, compassion, innovation, and pride—where your voice truly matters. 
• Unlock limitless potential by choosing a career path, not just a job. Whether through our inclusive global networks or ample growth opportunities across various contracts, your career journey with Serco offers endless possibilities.  
• Enjoy a comprehensive benefits package, including paid annual and personal leave, professional development opportunities (such as CPD, volunteer, and reservist leave), exclusive lifestyle discounts, and ongoing mental health support through our Employee Assistance Program (EAP).  

Serco Referral Program
Know a Healthcare Professional who would be a perfect fit for Serco’s ADF Services Team? Refer them and receive a $500 Prezzee Voucher if they’re successfully hired! Simply email their resume and details to: AHSCCareers@serco-ap.com.  

Join Us
If you’re passionate about making a positive impact and excited to seize this opportunity, we want to hear from you! Submit your application by clicking the "Apply Now" button. Please ensure your resume includes start and end dates for each position, along with employment type (e.g., casual, part-time, full-time) and weekly hours worked.  

If you’d like to have a confidential discussion, feel free to contact Polly at 08 8432 2544 or via email at polly.buerano@serco-ap.com.  

To explore this and other exciting opportunities, visit: Serco Careers – ADF Health Services https://www.sercocareers.com/ADF-Health-Services.