Medical Receptionist

About Us  

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia.  As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care.  

About the Role 

You will be responsible for providing clerical services including maintenance of electronic and hard copy health records, maintaining databases and information management systems, filing and photocopying and ordering stationery. You will also communicate with internal and external customers to obtain patient information as required. The work you undertake will be in accordance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards. 

This is a Permanent Full Time role working Monday - Friday.

To be successful in this role, you will have: 

• Australian Citizenship for Commonwealth Security clearance purposes

• The highest levels of personal integrity and ethical behaviour. 

• Minimum of 1 year full-time experience in an Administrative role (or part-time equivalent). 

• Demonstrated ability to work in a customer service focused environment (desirable). 

• Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients. 

About Creswell Clini

Creswell Clinic is located at Jervis Bay at HMAS Creswell on the east coast of NSW. Approximately a 20-minute drive from its sister base HMAS Albatross, the Creswell Clinic provides primary medical, nursing, mental health and physiotherapy services.  It also supports the bi-annual intake of New Entry Officer Cadets and services up to 3200 ADF members.  Standard hours of operation are generally 0730-1530 Monday to Friday.

About You 

With experience working in a clinical support role, you enjoy knowing your work is contributing to positive health outcomes for patients.  Your excellent interpersonal skills mean you are able to easily communicate with internal staff and external customers and your team knows you are willing to go the extra mile to help out wherever needed. You understand the importance of accurate and up-to-date record keeping in a clinical environment and take pride in being responsible for this. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing clinical support services and working as part of a multi-disciplinary team to support delivery of the highest standard of care to patients. 

Rewards & Benefits  

• Be part of an amazing culture, based on the values of trust, care, innovation and pride 

• ‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts 

• Meaningful work supporting defence personnel 

• Medical Terminology training (BSBMED301 – Interpret and apply medical terminology) provided at no cost to you 

• Referral Programs 

• Paid CPD leave for permanent employees 

• Paid volunteer leave and leave for reservists 

• Provision of uniform 

• Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more! 
• Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP) 
• Join a dedicated team of collaborative and supportive health professionals 

Join Us 
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.  

For a confidential chat, please contact Katie Wintle on 0448 444 514 or Katie.Wintle@serco-ap.com

Serco and Proud 

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services. 

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.  

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.