Administration Assistant

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, including wellbeing support, career development programs and financial benefits
• Access to Fitness Passport and wellbeing initiatives
• Generous employee referral program
• Ongoing training and career progression opportunities
• Supportive leadership and inclusive team culture

Make an impact at Serco

As an Admin Assistant – Visits, you’ll provide high-quality administrative and customer service support within the Visits area at Clarence Correctional Centre. You’ll help ensure visitors, staff and inmates experience a professional, respectful and efficient service while supporting the day-to-day operations of the Centre. Working in a fast-paced environment, you’ll play an important role in maintaining accurate records, managing visit bookings and supporting communication across multiple teams. Your contribution will help create a safe, secure and welcoming environment for everyone entering the Centre.

As an Admin Assistant – Visits in the Centre Services team at Clarence Correctional Centre you’ll make a positive impact by:

• Managing visit bookings and entering accurate information into the OIMS system
• Providing professional reception and telephone support to visitors and stakeholders
• Maintaining confidential inmate and visitor information in line with policies and procedures
• Supporting smooth communication between departments regarding visitor processes
• Responding to enquiries clearly, respectfully and professionally
• Assisting with general administrative duties, record keeping and data entry tasks

About Clarence Correctional Centre
Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.

Located on the beautiful NSW North Coast approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches, with a variety of multicultural cafes, restaurants and welcoming community towns.

Serco is a place for you

You may already have experience in administration, customer service or reception support, or you may be looking to grow your career in a unique and meaningful environment. You’ll bring strong organisational skills, a calm and professional approach and the ability to communicate confidently with a diverse range of people. Your attention to detail, collaborative mindset and commitment to maintaining confidentiality will help you succeed in this role.

To be successful in this role you’ll have:

• Experience providing administrative or customer service support in a busy environment
• Strong communication skills with the ability to engage professionally with a diverse range of stakeholders
• Demonstrated experience using Microsoft Office applications, including Word and Excel
• Ability to prioritise competing tasks and manage workloads effectively
• High attention to detail with accurate data entry and record management skills
• Certificate III or IV in Business Administration (desired but not essential)

Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check and Corrective Services NSW clearance, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging