Case Planning Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Generous employee referral program

Make an impact at Serco

As a Case Planning Officer, you will manage inmates’ cases, assess risks and needs, and develop plans to reduce re-offending. You will work collaboratively with custodial and probation officers to support successful transitions from custody to community, while promoting rehabilitation outcomes and maintaining a safe, respectful environment.

As a Case Planning Officer in the Case Planning team at Clarence Correctional Centre, you’ll make a positive impact by:

• Demonstrating a commitment to Serco’s values and the rehabilitation process
• Promoting cultural awareness and fostering understanding of diverse ethnic backgrounds, customs, and contemporary issues
• Maintaining high levels of integrity and ethical behaviour
• Supporting rehabilitation and reintegration outcomes through effective case management practices
• Building positive working relationships with internal and external stakeholders
• Contributing to a safe, secure, and respectful correctional environment

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

Located on the beautiful NSW North Coast, approximately 6 hours’ drive from Sydney and 3.5 hours from Brisbane, the region offers rainforests, epic headlands, sand dunes, and some of Australia’s best beaches, alongside vibrant multicultural cafés, restaurants, and welcoming community towns.

Serco is a place for you

You may be seeking an exciting new career or already have experience in a correctional environment. Motivated and ready, you will help create a culture of openness, trust, and transparency while promoting equality and removing barriers to diversity. Your strong communication skills, respect for others, and commitment to rehabilitation will enable you to make a positive difference in the lives of those in our care.

To be successful in this role you’ll have:

• Relevant tertiary qualification in Criminology, Social Work, Social Sciences, or relevant industry experience in a similar role
• Certificate IV in Correctional Practice (Case Management) (or willingness to complete within the first 12 months of employment)
• Experience in case management and/or rehabilitation and reintegration practice
• Exposure to the Criminal Justice System or similar human services environment
• Demonstrated computer literacy and report writing capability
• Strong interpersonal and communication skills

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco