Case Planning Team Leader

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific and experience a workplace that values challenge, opportunity, and reward.

We offer plenty of room for professional growth and flexible benefits to support you at every stage of life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles  
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages, and financial benefits, available through us and our selected partners, including access to Fitness Passport  
• Generous employee referral program  

Make an impact at Serco

As a Case Planning Team Leader, you’ll play a vital role in the rehabilitation and reintegration of inmates, overseeing case management practices that promote safety and positive outcomes. Working at the Clarence Correctional Centre, you will lead a dedicated team committed to supporting inmates and ensuring the safety of the community.

You’ll make a positive impact by:

• Leading and mentoring a team of Case Planning Officers
• Ensuring high-quality case plans, classification, and placement of inmates
• Managing the timely and effective implementation of case management processes
• Overseeing the allocation of caseloads and assessments
• Contributing to the continuous improvement of case management systems
• Ensuring a safe and respectful environment for staff, inmates, and visitors

About Clarence Correctional Centre 

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia. Located on the beautiful NSW North Coast, approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes, and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants, and friendly community towns. 

Serco is a place for you

To be successful in this role, you’ll have:

• A relevant tertiary qualification in Criminology, Social Work, or Social Sciences
• Certificate IV in Correctional Practice (or willingness to complete within 12 months)
• Experience leading teams and managing case planning in a correctional setting
• Strong understanding of classification, placement, and risk management
• Ability to build inclusive, collaborative teams and manage performance
• Excellent communication and problem-solving skills

Serco’s services span Justice, Defence, Space, Health, and Urban Mobility. Joining us means becoming part of a supportive culture where trusted leaders will help you achieve your goals. You’ll also appreciate our commitment to flexibility and work-life balance, backed by long-term government contracts.

Are you ready to do important work that really matters?

At Serco, we bring together people, technology, and partners to create solutions that address urgent, complex challenges. Our work touches millions of lives in Australia, New Zealand, and Hong Kong, across Health, Defence, Justice, and more.

We celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

Impact a better future at Serco