Correctional Supervisor

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, including wellbeing support, career development programs and financial benefits
• Access to Fitness Passport and wellbeing initiatives
• Generous employee referral program
• Ongoing training and career progression opportunities
• Supportive leadership and inclusive team culture

Make an impact at Serco

As a Correctional Supervisor, you’ll lead and support Correctional Case Officers to deliver safe, respectful and effective correctional operations. You’ll oversee the day-to-day management of a designated area while contributing to rehabilitation and reintegration outcomes for inmates. Working closely with operational leaders, you’ll help maintain a secure environment while fostering a culture built on trust, accountability and inclusion. Your leadership will make a meaningful difference to the safety and wellbeing of staff, inmates and the wider community.

As a Correctional Supervisor in the Correctional team at Clarence Correctional Centre you’ll make a positive impact by:

• Managing the daily operational activities of a designated correctional area
• Supervising, supporting and developing Correctional Case Officers
• Monitoring inmate safety, accountability and behavioural management processes
• Maintaining secure operations in line with policies, procedures and legislation
• Supporting rehabilitation and reintegration outcomes through effective case management practices
• Responding to operational incidents and emergency situations with professionalism and composure

About Clarence Correctional Centre
Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.

Located on the beautiful NSW North Coast approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches, with a variety of multicultural cafes, restaurants and welcoming community towns.

Serco is a place for you

You may already have leadership experience in a custodial environment or be ready to take the next step in your correctional career. You’ll bring resilience, emotional intelligence and a collaborative approach to leading teams in a dynamic operational environment. Your ability to communicate clearly, build trust and support positive outcomes for inmates and colleagues alike will help you thrive in this role.

To be successful in this role you’ll have:

• Certificate III in Correctional Practice (essential)
• Certificate IV in Correctional Practice (to be completed within the first 12 months of employment)
• Demonstrated experience in a custodial or correctional environment
• Strong leadership, communication and conflict resolution skills
• Ability to manage sensitive information with professionalism and confidentiality
• Confidence working within operational procedures, emergency protocols and safety requirements

Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check and Corrective Services NSW clearance, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging

Apply now — applications close 24 May 2026