Correctional Supervisor

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you at every stage of your life and career.

• Competitive Pay: $52 base hourly rate
• Lifestyle Roster: Work only 165 days per year
• Regular Long Weekends: Enjoy a long weekend every second weekend
• Extra Earnings: Overtime opportunities available
• Annual Increases: Guaranteed annual wage increments
• Generous Leave: 5 weeks of annual leave
• Professional Development: On-the-job training with Certificate IV in Correctional Practice
• Supportive Workplace: Uniforms and meals provided daily
• Wellbeing Focus: Referral and wellbeing packages offered

Make an impact at Serco

As a Correctional Supervisor, you play a vital role in the ongoing success of the Centre as a member of our frontline leadership team. You’ll be responsible for the daily operational management of a designated area, while leading and supporting a team of Correctional Case Officers. This position offers a meaningful opportunity to grow your career and learn from experienced senior leaders, all while delivering outcomes aligned with the Centre’s operational policies, procedures, and legal obligations. Your leadership will be instrumental in promoting inmate rehabilitation and reintegration, maintaining the safety and security of the facility and wider community, and fostering a respectful and inclusive environment for staff, visitors, and those in our care.

You will make a positive impact by:

• Leading and mentoring Correctional Case Officers to deliver high-quality custodial care
• Managing daily operations, staffing levels, and task allocation for designated areas
• Supporting inmate rehabilitation and reintegration
• Ensuring a safe and secure environment for staff, inmates, and visitors
• Promoting Serco’s values and fostering a positive workplace culture
• Assisting with incident management, emergency response, and inmate case management

About Clarence Correctional Centre 

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.  

Located on the beautiful NSW North Coast, approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes, and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants, and friendly community towns. 

Serco is a place for you

You are someone who leads by example and builds trust through fairness and professionalism. You value structure, but thrive on finding improvements. You’re also someone who embraces diversity and supports the development of those around you.

To be successful in this role, you will have:

• Hold a Certificate III in Correctional Practice (if a NZ qualification, must be willing to obtain this qualification within 12 months)
• Ideally hold a Certificate IV in Correctional Practice, or be prepared to complete it within 24 months
• Ideally, possess a Certificate IV in Training and Assessment, or demonstrate a willingness to attain this accreditation
• Have demonstrated custodial or detention centre experience
• Bring a strong operational understanding of correctional environments
• Be familiar with emergency procedures and effective inmate management practices
• Have proven experience in leading and developing teams
• Be passionate about staff development and inspired to contribute to training

This is a position of trust and responsibility, and to support this, we will conduct a thorough probity assessment, which includes a National Police Check as an essential selection component for this role.

Impact a better future at Serco

At Serco, we bring together the right people, technology, and partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.