Education & Training Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Corporate discounts across retail, health insurance and travel
• Generous employee referral program

Make an Impact at Serco

We are looking for an Education & Training Officer to join our Inmate Services team. You'll become part of a passionate team committed to the rehabilitation and reintegration of inmates at Clarence Correctional Centre in Northern NSW.

You will support education and training outcomes by coordinating and facilitating educational programs while working closely with trainers, stakeholders and inmates to ensure the smooth delivery of education services.

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

Located on the beautiful NSW North Coast, approximately 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes and some of Australia's best beaches, together with vibrant multicultural cafés, restaurants and welcoming community towns.

As an Education & Training Officer in the Inmate Services team, you'll make a positive impact by:

• Supporting the assessment of inmate education needs and assisting with the delivery of education programs
• Coordinating education schedules and resources for teachers and trainers
• Maintaining learning management systems, including Moodle and inmate education databases
• Facilitating communication with external education providers, including enrolments and examination processes
• Supporting the operation of inmate libraries, IT resources and creative learning spaces
• Ensuring education records, reporting and compliance requirements are completed accurately and on time

Serco is a place for you

You're passionate about education and helping people achieve positive outcomes. You thrive in a structured environment, enjoy working collaboratively and take pride in being organised and reliable. Your professionalism, cultural awareness and commitment to maintaining safe and ethical practices will enable you to succeed in this rewarding role.

To be successful in this role, you'll have:

• Qualification in Education, Training or Administration (desirable) or willingness to undertake relevant study if required
• Certificate IV in Correctional Practice (Case Management), or willingness to complete within the first 12 months of employment
• Experience providing education, training or administrative support within a team environment
• Experience coordinating education or administrative functions, including reporting and statistical data collection
• Demonstrated ability to maintain accurate electronic and manual record management systems
• Strong organisational, communication and computer skills with a high level of attention to detail
• High level of integrity and ability to maintain confidentiality

You do not need to meet every requirement to apply. If this role sounds like a good fit for you, we'd love to hear from you.

As a fast-growing and successful global company, Serco's services span Justice, Defence and Health. In joining us, you'll be part of a supportive culture that values diversity, invests in your development and provides genuine long-term career opportunities.

Please note:

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQIA+ people, veterans and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco