Education & Training Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles 
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Corporate discounts across retail, health insurance and travel
• Generous employee referral program 

Make an Impact at Serco

We are looking for an Education & Training Officer to join our Inmate Services team, you’ll join a passionate team committed to the rehabilitation and reintegration of inmates at Lavadia Correctional Centre in Northern NSW.

You will support the education and training outcomes of inmates through effective coordination and facilitation of education programs. You’ll work closely with trainers, stakeholders and inmates to ensure smooth operation of educational services.

About Clarence Correctional Centre 

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.  

Located on the beautiful NSW North Coast, approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes, and some of the best Australian beaches with a variety of multicultural cafes, restaurants, and friendly community towns. 

As an Education & Training Officer in the Inmate Services team, you’ll make a positive impact by:

• Supporting the assessment of inmate education needs and assisting with the delivery of courses
• Managing education schedules and coordinating resources for teachers and trainers
• Maintaining learning management systems, including Moodle and inmate databases
• Facilitating communication between inmates and external institutions, including enrolments and exam invigilation
• Overseeing inmate library operations, IT resources, and creative education rooms
• Ensuring documentation and compliance standards are met for all education activities

Serco is a place for you

You’re passionate about education and organisation, with a drive to make a real difference. You’re someone who thrives in a structured environment and can work both independently and within a collaborative team. You’re culturally aware and respectful, committed to upholding safety and ethical standards in every aspect of your work.

To be successful in this role, you’ll have:

• Certification in Education, Training, or Administration (desired, not essential) with the ability to undertake if required
• Certificate IV in Correctional Practice (Case Management) or completed within the first 12 months of employment
• Experience in providing education, training, or administrative support in a team environment
• Experience in performing a range of education or administrative functions, including the compilation of statistical data
• Demonstrated experience in maintaining computerised and manual information and or recording systems
• Experience in providing accurate and high-quality data and record-keeping protocols
• High level of integrity and ability to maintain confidentiality

As a fast-growing and successful global company, Serco’s services span Justice, Defence, and Health. In joining us, you’ll be part of a supportive culture that values diversity and offers long-term career opportunities.

Are you ready to do important work that really matters?

At Serco, we work with governments to deliver impactful solutions that change lives. Join us to make a real difference in your community and beyond.

We celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ individuals, veterans, and people with disabilities.

Impact a better future at Serco