Program Delivery Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Generous employee referral program
• Ongoing training and career development opportunities
• Supportive leadership and collaborative team culture
• Opportunities to make a meaningful community impact

Make an impact at Serco

Based at Clarence Correctional Centre near Grafton, you’ll play an important role in supporting rehabilitation outcomes and reducing reoffending through evidence-based programs. Working within the Rehabilitation and Reintegration team, you’ll engage directly with inmates to deliver structured therapeutic programs, assess participation suitability, and support positive behavioural change. You’ll collaborate with a multidisciplinary team in a supportive and safety-focused environment where your work genuinely matters. Every day, you’ll help create safer communities and better futures.

As a Program Delivery Officer in the Rehabilitation & Reintegration team, you’ll make a positive impact by:

• Delivering therapeutic rehabilitation programs to inmates
• Engaging participants and assessing program suitability
• Maintaining accurate case notes, reports and program records
• Liaising with multidisciplinary teams to support participant outcomes
• Monitoring participant progress and encouraging attendance
• Supporting trauma-informed and culturally sensitive program delivery

About Clarence Correctional Centre

Clarence Correctional Centre is Australia’s largest correctional facility and is located approximately 12.5 kilometres south of Grafton in Northern New South Wales. The centre focuses on rehabilitation, reintegration and reducing reoffending through evidence-based programs and meaningful engagement. At Clarence, we foster a supportive, inclusive and collaborative culture where people are encouraged to grow, contribute and make a lasting difference in the community.

Serco is a place for you

You could be a great fit if you have:

• Experience working within rehabilitation, community services, justice or welfare environments
• Strong communication and relationship-building skills
• Confidence facilitating group-based programs or activities
• The ability to manage challenging situations with empathy and professionalism
• Strong organisational skills and experience maintaining accurate documentation
• A qualification in Psychology, Criminology, Social Work, Community Services or a related discipline, or equivalent industry experience

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

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Impact a better future at Serco