R&R Support Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles 
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages, and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Corporate discounts across retail, health insurance, and travel
• Generous employee referral program 

Make an Impact at Serco

We are looking for a Rehabilitation & Reintegration Officer to join our Inmate Services team. You’ll join a passionate team committed to the rehabilitation and reintegration of inmates at Lavadia Correctional Centre in Northern NSW.

As a Rehabilitation & Reintegration Support Officer, you’ll provide vital administrative support that directly impacts inmates’ access to services and programs. This is a full-time, permanent opportunity to contribute to a positive and professional correctional environment.

About Clarence Correctional Centre 

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.  

Located on the beautiful NSW North Coast, approximately 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes, and some of the best Australian beaches, along with a variety of multicultural cafes, restaurants, and friendly community towns. 

As a R&R Support Officer in the Inmate Services team, you’ll make a positive impact by:

• Build and maintain program/course data in the Integrated Offender Management System (OIMS)
• Coordinate accurate data entry, procurement, office supplies, and administrative support systems
• Handling communication channels, including email inboxes, phone lines, and visitor reception
• Preparing reports, meeting minutes, agendas, and supporting action follow-up
• Assist in the coordination of events, travel bookings, and mail distribution

Serco is a place for you

To be successful in this role, you’ll have:

• Certificate ll, III or IV in Business Administration (desirable)
• Proven experience in administrative support and office coordination
• Ability to manage competing priorities and meet deadlines
• Strong communication skills, both verbal and written
• Sound knowledge of IT systems and willingness to learn internal platforms
• High level of integrity and ability to maintain confidentiality

As a fast-growing and successful global company, Serco’s services span Justice, Defence, and Health. In joining us, you’ll be part of a supportive culture that values diversity and offers long-term career opportunities.

Are you ready to do important work that really matters?

At Serco, we work with governments to deliver impactful solutions that change lives. Join us to make a real difference in your community and beyond.

We celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ individuals, veterans, and people with disabilities.

Impact a better future at Serco