Environmental Services Manager - Cleaning, Waste & Laundry

Melbourne or Sydney office location is fine (hybrid/flexible working model with expectation of at least 3 days in office/2 days WFH)

Curious minds. Industry experts. Change makers.

If you're the kind of Environmental Services / Facilities Management professional who constantly asks "how can we do this better?", we want to hear from you. We're seeking a respected SME with the breadth of experience across cleaning, waste and laundry, who understands the bigger picture and has the depth of knowledge to challenge convention. You'll bring credibility, influence and commercial insight, using your expertise to shape processes, improve practices and drive meaningful outcomes across the business. This is a role for someone who sees opportunity in complexity, thrives on collaboration and is passionate about creating smarter, more effective ways of working. This is a strategic portfolio leadership role providing subject matter expertise in the areas of Cleaning, Waste, & Laundry to Serco's diverse portfolio of contracts.

Make an impact at Serco

As Environmental Services Manager, you’ll provide strategic and operational leadership across Serco’s environmental services portfolio, including cleaning, laundry and waste, throughout the ASPAC region. Partnering with operational leaders and contract teams, you’ll help drive consistency, quality, compliance and continuous improvement across complex service environments. Supporting a workforce of more than 1,900 employees, you’ll strengthen capability, improve efficiencies and support future growth opportunities. Your leadership will help create safer, cleaner and more sustainable environments for the communities we serve.

As an Environmental Services Manager (Cleaning, Waste, Laundry) in the Operations Hub team, you’ll make a positive impact by:

• Providing strategic leadership across environmental services operations throughout the ASPAC portfolio
• Driving operational consistency, service excellence and compliance across cleaning, waste and laundry services
• Leading continuous improvement initiatives to enhance performance, quality and efficiency outcomes in partnership with operational teams
• Implementing standardised procedures, systems and service delivery frameworks across contracts where they add value
• Supporting mobilisation activities, business growth opportunities and tender submissions
• Developing workforce capability through coaching, mentoring and sharing industry best practice

Serco is a place for you

You could be a great fit if you have:

• Significant leadership experience across cleaning services, waste management, laundry services, hygiene standards and compliance requirements
• Experience leading operational improvements and standardisation initiatives across multiple sites or contracts
• Demonstrated success influencing stakeholders and driving outcomes within complex matrix environments
• Proven experience of bidding and mobilisation of new contracts, ideally to government clients
• Strong understanding of systems and Government frameworks supporting environmental services, health and safety and quality management
• Relevant qualifications in Environmental Management, Facilities Management, Operations Management, Health and Safety, Engineering or a related discipline

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll enjoy a flexible approach to work-life balance while building your career in a business backed by long-term Government contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to grow your career across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

Please ensure you include a Cover Letter outlining your relevant skills and experience for the role. Please upload your Cover Letter and CV as a single document.

Impact a better future at Serco.