Senior Executive Assistant

Serco is a place where you can grow

Join a team of over 10,000 professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer plenty of headroom for you to grow and flexible benefits to suit every stage of your life and career, including:

• Competitive remuneration with annual performance reviews
• Opportunities for professional development and progression
• Hybrid working and flexible arrangements
• Access to wellbeing and employee assistance programs
• Supportive leadership and a strong, collaborative Executive Support team

Make an impact at Serco

In this role as Senior Executive Assistant to the Chief Operating Officer (COO), you’ll sit at the centre of Serco’s operational heartbeat where strategy meets execution. You’ll partner with an agile and forward-thinking COO and a high-performing Customer Operations team, acting as a trusted right hand who brings order, perspective, and momentum. Your ability to connect insights, anticipate what’s next, and translate priorities into action will help shape decisions that truly move the business forward.

As a Senior Executive Assistant in the Executive Support team, you’ll make a positive impact by:

• Partnering with the COO to drive operational excellence, and commercial performance across the business.
• Supporting the preparation and delivery of high-quality executive reports, briefings, and board-level materials.
• Coordinating key operational touchpoints that support leadership alignment and business performance.
• Engaging with senior internal and external stakeholders to build trusted relationships and ensure seamless communication flow.
• Driving alignment between strategic priorities and execution through proactive follow-up and delivery tracking.
• Collaborating with the Executive Support Team to deliver leadership events, conferences, and key business initiatives.

Serco is a place for you

You could be a great fit if you have:

• Significant experience supporting C-suite executives in large, complex organisations.
• Strong commercial awareness with the ability to understand strategic business drivers and priorities.
• Proven success managing high-level stakeholder relationships and influencing with confidence and diplomacy.
• Exceptional communication and analytical skills, with experience preparing executive briefings and leadership materials.
• Strong project management capability and advanced proficiency in Microsoft Office and business systems.
• High emotional intelligence, professionalism, and discretion when managing sensitive or confidential matters.

In joining us, you’ll be part of a supportive, high-performing culture with trusted leaders who will help you reach your potential. You’ll also enjoy the flexibility and stability that comes with working at a company backed by long-term government partnerships.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create solutions that address some of the world’s most urgent and complex challenges.

Our work touches millions of lives across Australia, New Zealand, and Hong Kong — offering opportunities to make an impact in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We celebrate diversity and encourage applications from all backgrounds and cultures — including Aboriginal and Torres Strait Islander peoples, LGBTQI+, veterans, and people with disability.

By joining Serco, you’ll also have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.