Medical Receptionist

Medical Receptionist (Casual)

Are you an experienced administrator looking to make a meaningful impact in a unique healthcare setting?
We’re seeking a motivated and detail-oriented Medical Receptionist (Casual) to join our multidisciplinary team at Lavarack Health Centre. This is a fantastic opportunity to provide essential administrative and records support within a structured, professional Defence healthcare environment.

What’s on offer

• Flexible casual engagement – work shifts to support operational requirements
• Work-life balance – structured operating hours (0700–1630 Monday–Friday, with some weekend shifts depending on role requirements)
• Professional environment – support the health and readiness of ADF personnel
• Collaborative team – be part of a supportive multidisciplinary healthcare team
• No financial transactions – focus on administration and health records support
• Practical perks – free parking and uniforms provided
• Wellbeing support – access to mental health resources and lifestyle discounts

About Lavarack Health Centre

Located in Lavarack Barracks, the largest Army base in Australia, Lavarack Health Centre supports approximately 8,000 ADF personnel. The base includes the Operational Deployment Force and facilities that undertake mission rehearsal exercises prior to deployment.

The Health Centre provides a comprehensive range of services including primary medical, underwater medical, surgical outpatient, dental, nursing, physiotherapy, mental health, and pharmaceutical care, and operates a 24/7 inpatient low dependency ward.

Standard operating hours are generally 0700–1630 Monday to Friday, with some weekend shifts depending on operational requirements and specific craft groups.

What you’ll do

• Maintain electronic and hard copy health records
• Input health data into health and personnel management information systems
• Communicate and liaise effectively with internal and external stakeholders, including other health services/facilities to obtain patient information
• Generate reports from databases to assist with unit key performance indicators
• Process stores requests and act as a Supply Customer Account Manager in line with the Defence Electronic Supply Chain Manual
• Perform filing, photocopying, and medical documentation management
• Participate in auditing of health records
• Manage mail collection and distribution
• Order stationery and expendable stores from in-service and external agencies
• Undertake additional administrative tasks to support the effective functioning of the service, including meeting attendance, supervision of Commonwealth personnel, and providing training where required

What you bring

• Ability to work independently and as part of a multidisciplinary team
• Strong oral and written communication skills, with the ability to engage at all levels internally and externally
• Minimum 1 year full-time (or part-time equivalent) experience in an administrative role
• Evidence of completion of a medical terminology course from a Registered Training Organisation (RTO) or willing to obtain qualification
• Ability to obtain and maintain an Australian Baseline Security Clearance prior to commencing on a Defence base

Who we are

Serco supports more than 12,000 professionals across Asia Pacific, delivering essential services in defence, health, justice, and beyond.
Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations nationally.

Learn more about Serco at: https://www.serco.com/aspac

Join Serco and support the delivery of quality healthcare for those who serve.