Operation Support Grade

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Competitive salary and benefits package
• Full training provided in this non-prisoner supervision role
• Ongoing core compliance training relating to the role
• First Aid
• Fire training
• Suicide awareness
• Hostage training
• Opportunity to work in a supportive and inclusive environment
• Career development and growth within a global organization
• Free onsite parking
• Staff discount with selected major retail stores
• Plus, ongoing free safety, medical & mental health support for you and your family via Sonder

Make an impact at Serco

You’ll play a critical role in the safe and secure operation of the prison. As an Operational Support Grade in the Operations team, you will support the day-to-day functioning of the Auckland South Corrections Facility. You’ll rotate through key operational areas and work collaboratively to maintain safety and security. This is a full-time, rotating roster position, including nights and weekends.

As an Operational Support Grade in the Operations team, you’ll make a positive impact by:

• Operating control rooms and monitoring security systems
• Managing vehicle and visitor access at the Gatehouse and the main sallyport
• Processing all visitor applications from prisoners’ friends and families
• Processing all incoming visitors who visit their whanau members in prison
• Processing all incoming and outgoing property
• Support the site by identifying security concerns and raise work orders for all jobs relating to the security management system
• Maintaining accurate operational communications throughout the site at all times
• Supporting reintegration and rehabilitation initiatives

Serco is a place for you

You’re someone who values integrity, teamwork, and public service. You’re motivated by making a difference in the lives of others and enjoy working in dynamic environments with diverse people.

To be successful in this role, you’ll have:

• The ability to work rotating 24/7 shifts, including weekends and public holidays
• A responsible and professional attitude with strong interpersonal skills
• The ability to communicate clearly and follow procedures
• A commitment to safety and cultural sensitivity
• Full New Zealand driver’s licence
• The ability to obtain Ministry of Justice and NZ Police vetting clearance
• The ability to obtain medical clearance as required

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a NZ Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in New Zealand, and offers unique opportunities to leverage your skills across our core capabilities in Justice

We seek and celebrate diversity and encourage applications from all backgrounds and cultures

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging

Impact a better future at Serco