Performance Manager

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunity to work in a supportive and inclusive environment
• Leadership opportunity within a high-performing Corrections environment
• Drive operational excellence, compliance and continuous improvement
• Free onsite parking
• Staff discounts with selected major retail stores
• Ongoing free safety, medical and mental health support for you and your family through Sonder

Make an Impact at Serco

As the Performance Manager, you'll lead the facility's performance, audit, compliance and operational assurance functions, ensuring contractual obligations and legislative requirements are consistently achieved. Working closely with the Prison Director and Senior Leadership Team, you'll drive continuous improvement initiatives, strengthen operational performance and provide strategic insights that support safe, effective and high-performing correctional services.

About Auckland South Corrections Facility

Located in Wiri, South Auckland, Auckland South Corrections Facility is one of New Zealand's newest and most innovative correctional facilities. Operated by Serco, the facility focuses on safety, rehabilitation and reintegration, creating positive outcomes for the people in our care while helping make communities safer.

As the Performance Manager, you'll make a positive impact by:

• Leading the facility's performance monitoring, audit, compliance and operational assurance programmes
• Developing performance dashboards, reporting frameworks and operational insights to support strategic decision-making
• Driving continuous improvement initiatives that enhance operational performance and service delivery
• Monitoring contractual KPIs, compliance obligations and organisational performance outcomes
• Leading risk management activities and coordinating corrective action plans across the facility
• Building strong partnerships with operational leaders, government agencies and external stakeholders
• Leading and developing a high-performing team focused on accountability, quality and operational excellence

Serco is a place for you

You're an experienced leader who thrives on improving performance, driving accountability and delivering measurable outcomes. You enjoy working collaboratively across multiple teams, using data and insights to influence decisions and support operational excellence. With strong leadership, communication and problem-solving skills, you're committed to creating a culture of continuous improvement while maintaining the highest standards of compliance and governance.

To be successful in this role, you'll have:

• Relevant tertiary qualification in Business, Management, Compliance, Quality Assurance, Data Analytics or a related discipline (highly desirable)
• Experience leading performance management, audit, compliance, governance or operational reporting functions
• Proven experience leading, developing and coaching high-performing teams
• Strong understanding of performance management, reporting, audit, assurance and continuous improvement principles
• Experience monitoring KPIs, analysing operational data and preparing reports for senior leaders and external stakeholders
• Excellent stakeholder engagement, communication and influencing skills
• Strong analytical, organisational and problem-solving abilities with exceptional attention to detail
• Experience working within a highly regulated, government, justice or custodial environment will be highly regarded

You do not need to meet every listed requirement to apply. If this opportunity sounds like the right fit for you, we'd love to hear from you.

As a fast-growing and successful global company, Serco's services span Justice, Defence and Health. In joining us, you'll be part of a supportive culture that values diversity, invests in your development and provides genuine long-term career opportunities.

Please note:

This position carries trust and responsibility. To support this, a comprehensive pre-employment process, including criminal history and security checks, forms part of the selection process.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions across Australia, New Zealand and Hong Kong, offering unique opportunities to build a meaningful career across our core capabilities in Justice, Defence, Health and Community Services.

We celebrate diversity and encourage applications from people of all backgrounds, including Māori, Pacific Peoples, veterans and people with disabilities.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.