Program Facilitator

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Hybrid working model with flexibility to work from home and onsite at Kohuora, South Auckland

• Comprehensive training and development opportunities

• Access to employee wellbeing programs and support

• Competitive starting salary of $85,849 with room for growth

• Inclusive and diverse team culture that embraces your individuality

• Full-time, permanent role with a global organisation

Make an impact at Serco

As a Programme Facilitator in the Programmes and Interventions team, reporting to the Programmes & Interventions Manager, you’ll make a positive impact by delivering life-changing rehabilitation programmes to men at Kohuora Auckland South Corrections Facility. You’ll play a critical role in motivating and empowering participants to make meaningful change, with a strong focus on better outcomes for Māori. You'll work collaboratively in a supportive team that’s passionate about making a difference.

As a Programme Facilitator in the Programmes and Interventions team, you’ll make a positive impact by:

• Planning, preparing and delivering evidence-based rehabilitative programmes

• Motivating and encouraging prisoners to take ownership of their rehabilitation

• Acting as a pro-social role model, demonstrating ethical and reflective practice

• Supporting better outcomes for Māori through culturally responsive facilitation

• Collaborating with case management, custodial and support services teams

• Upholding safety, wellbeing and compliance standards in a secure environment

Serco is a place for you

You could be a great fit if you have:

• Formal qualifications in psychology, counselling, psychotherapy, criminology, social work or other related studies. Adult learning training or facilitation is an advantage

• Experience delivering group programmes/interventions; being certified to deliver Department of Corrections rehabilitation programmes is an advantage

• A proven track record of planning and preparing programme sessions and monitoring progress to enable optimal participation and effective learning to the men in our care

• An ability to collaborate with colleagues, particularly in the areas of programme delivery, case management and custodial services

• The ability to demonstrate the highest levels of personal integrity, ethical behaviour, learning quickly and being open to reflective practice and receiving feedback

• Experience in confidently and professionally networking both internally and externally

• A commitment to better outcomes for Māori and an appreciation for the partnership principles in the te Tiriti o Waitangi

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

Serco opened Kohuora Auckland South Corrections Facility in Wiri, South Auckland in 2015, extending its portfolio in Asia Pacific. It is a state-of-the-art facility, operated on behalf of the New Zealand Department of Corrections. We provide a safe and secure environment for over 900 male prisoners, with a strategic focus on better outcomes for Māori.

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

Impact a better future at Serco