Reducing Reoffending Coordinator

Serco is a place where you can grow

At Serco, your work makes a meaningful difference every day. As a Reducing Reoffending Coordinator, you’ll support rehabilitation and reintegration outcomes that positively impact individuals, families and communities across New Zealand.

You’ll join a supportive and inclusive team where your wellbeing, growth and career development are genuinely valued.

Benefits

• Permanent, full-time opportunity
• Free onsite parking and uniform provided
• Subsidised meals during your shift
• Supportive and inclusive team culture
• Access to Employee Networks focused on diversity and inclusion
• Ongoing learning and professional development opportunities
• Stable employment within a government-backed organisation

Make an impact at Serco

As a Reducing Reoffending Coordinator in the Case Management team, you’ll play a key role in supporting parole and rehabilitation processes within Auckland South Corrections Facility. You’ll coordinate important documentation, manage hearing administration, and maintain accurate reporting and data systems to support successful reintegration outcomes.

Working closely with internal teams and external stakeholders, you’ll help ensure critical processes are delivered accurately, professionally and on time.

In this role, you’ll be responsible for:

• Managing and tracking parole assessments and hearing schedules
• Coordinating NZ Parole Board documentation, sentencing notes and reports
• Facilitating AVL and VMR bookings for hearings and meetings
• Ensuring compliance with reporting timeframes and data accuracy
• Providing monthly reporting and governance support
• Liaising with stakeholders to support effective reintegration pathways

Serco is a place for you

You’ll thrive in this role if you’re organised, empathetic and confident managing competing priorities in a fast-paced environment.

What you’ll bring

• Strong administration and coordination experience
• Excellent attention to detail and organisational skills
• Confidence communicating with a range of stakeholders
• Intermediate Microsoft Office and data management skills
• The ability to learn new systems quickly
• A calm, resilient and team-focused approach
• Experience in justice, rehabilitation or community services is desirable
• A qualification in psychology, criminology, sociology or law is desirable

Why join Serco?

At Serco, we bring together the right people, technology and partners to solve some of the world’s most complex challenges. Across Australia and New Zealand, we support governments in delivering critical services across Justice, Health, Defence, Maritime and Community Services.

We’re committed to creating an inclusive workplace where everyone feels safe, supported and valued. We encourage applications from people of all backgrounds and cultures, including Māori, Pasifika peoples, Aboriginal and Torres Strait Islander peoples, LGBTQI+, veterans and people with disability.

Apply now

If you’re ready to make a positive impact in a role that truly matters, click Apply Now to submit your application.

Please upload your CV as a single document. If you wish to include a cover letter, please combine this with your CV before submitting.

Impact a better future at Serco