Senior System Engineer

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Competitive salary and benefits package
• Free onsite parking
• Staff discounts with selected major retailers
• Ongoing training and professional development (e.g., Microsoft, Cisco, VMware, ITIL certifications)
• Career growth within a global organisation
• Access to wellbeing and mental health support for you and your family via Sonder

Make an impact at Serco

You’ll play a critical role in ensuring the secure, reliable, and efficient operation of IT and operational technology systems that support the daily functions of Auckland South Corrections Facility.

As a Senior Systems Engineer in the Technology team, you’ll make a positive impact by:

• Maintaining secure and resilient infrastructure, including servers, networks, and storage
• Supporting critical prison technologies such as inmate management and communications systems
• Leading incident response and acting as the escalation point for complex technical issues
• Driving technology projects, upgrades, and change management with minimal disruption
• Implementing and monitoring cybersecurity measures to protect sensitive systems
• Collaborating with internal teams, custodial staff, vendors, and government partners
• Mentoring junior engineers and sharing technical expertise

Serco is a place for you

You’re someone who thrives in dynamic and critical environments, values integrity, and is motivated by making a difference. You enjoy solving complex problems, driving improvements, and collaborating with diverse stakeholders.

To be successful in this role you’ll have:

• A degree in Computer Science or equivalent
• Professional certifications (MCSE, AWS/Azure, VMware, Cisco, or Citrix)
• At least 10 years of relevant experience in system engineering and solution delivery
• Strong server, network, and virtualisation expertise (Windows/Linux, VMware, SAN/NAS)
• Knowledge of cybersecurity frameworks (ISO 27001, NIST) and experience supporting audits
• Skills in automation and scripting (e.g., PowerShell, Python, Ansible)
• Excellent communication, planning, and problem-solving abilities

You do not need to match every listed expectation to apply. If you like the look of the role, we’d love to hear from you.

About Serco

As a fast-growing and successful global company, Serco delivers services across justice, defence, health, space, customer service, and urban mobility.

Joining us means being part of a supportive culture with trusted leaders who help you achieve your goals.

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a NZ Police Check, is part of the selection process.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create solutions for some of the world’s most urgent and complex challenges.

We celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to employee networks that champion inclusion and belonging.

Impact a better future at Serco