Property Manager (Residential)

Property Manager

Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

The Property Manager will provide expert property management advice and coordination to the Contract, serving as the primary point of contact for all land transactions and agreements. The role involves maintaining strong engagement with stakeholders and relevant government agencies. The Property Manager will work closely with the Contract team to develop and maintain a comprehensive system and database encompassing all Contract-related properties and assets, including historic, current, and future transactions and acquisitions. Additionally, the Property Manager will oversee day-to-day property operations and manage tenant relations by coordinating tenant requests and administering property services. 

This role is part of our Property Management team at Rihan Heights in Abu Dhabi, UAE.

Key Accountabilities

• Monitor the administration of leases, tenant relationship management, rent collection, and lease renewals.
• Liaise with the Projects Department to ensure that new assets and properties are incorporated into the Estate Management System.
• Engage regularly with relevant government agencies to stay informed on local laws and regulations, ensuring full compliance.
• Be fully conversant with, and adhere to, all relevant Codes of Practice, policies, rules, and procedures related to property and tenancy management.
• Coordinate the development of a comprehensive estate management database, including the collection and integration of all historic and current data related to land transactions, tenancy agreements, and property assets.
• Review all tenancy contracts to ensure accuracy and effective implementation.
• Manage the leasing process for residential properties and maintain ongoing communication with key tenants.
• Ensure compliance with government requirements and highlight any discussion points prior to executing contracts with government clients.
• Ensure that all sites comply with legislative and procedural requirements.
• Conduct regular property inspections to assess condition and compliance.
• Ensure adherence to all insurance procedures and requirements.
• Take appropriate action in response to any legal notices received concerning managed properties.
• Draft site-specific Standard Operating Procedures (SOPs).
• Prepare business plans for managed properties.
• Participate in Client Relationship Management activities as needed.
• Prepare and issue monthly property management reports, including participation in client meetings.
• Assist the property management team in addressing tenant issues and complaints.
• Provide administrative support to the Department Manager by producing, modifying, and distributing various forms, spreadsheets, reports, manuals, and information packages.
• Prepare weekly and monthly reports and statistics.
• Deputize for the Property Management Department Manager in their absence.

Specific Requirements

• Bachelor’s degree (or equivalent) in a relevant discipline.
• Minimum of 3 years of regional property management experience, preferably within the residential sector.
• Proficiency in English is essential; Arabic language skills are preferred.
• Experience with estate/property management systems is required.
• Practical working knowledge of all aspects of property management operations.
• Strong understanding of real estate and property management principles, with the ability to provide sound recommendations to clients.
• Up-to-date knowledge of legislation and regulations related to property management.
• Ability to develop tailored solutions to meet client and tenant needs.
• Proven ability to build and maintain positive tenant and customer relationships.
• Strong understanding of tenancy laws and the ability to apply legal principles and follow proper procedures.
• Familiarity with local and national regulatory and procedural requirements.
• Ability to collaborate effectively with the Housing Services Department and other divisions within General Services.
• Innovative mindset with a focus on continuous service improvement.
• Proficient in IT tools, including Microsoft Word, Excel, and database systems.
• Capable of managing and coordinating resources to ensure effective service delivery.
• Ability to draft agreements and contracts, with a strong understanding of and adherence to procurement and financial policies, procedures, and systems.
• Certified Lean Six Sigma Yellow / Green / Black Belt preferred.

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.