General Manager - Join Our Talent Pool

General Manager - Join Our Talent Pool
Impact a better future

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking for General Manager to join our Talent Pool for potential opportunities with Serco across various contracts in the UAE.  

Key Accountabilities

• Report to the Citizen Services & Defense Operations Director, managing stakeholder relationships across a wide range of client representatives. 
• Oversee the overall delivery and performance of a multiservice IFM contract, including Estates Management, Support Services, and Soft Services. 
• Drive and deliver transformation programs for second-generation IFM service delivery contracts  
• Ensure the implementation of integrated asset management technology platforms, delivered on time and fully functional as per contract commitments. 
• Manage Serco’s Subject Matter Experts (SMEs) and their appointed specialist providers  
• Lead “Operational Excellence” initiatives by adopting and implementing LEAN strategies and processes  
• Knowledge of both international and local (UAE) statutory and legislated requirements for managing large properties

Specific Requirements

• Minimum of 10 years of experience managing within a Facilities Management (FM) environment  
• At least 5 years of experience managing multi-disciplined people managers, including support functions (e.g., finance, procurement). 
• Proven ability to lead a diverse, multi-cultured, multi-disciplined workforce to achieve high-quality service delivery  
• In-depth knowledge of asset management, including delivery of ISO 55001 standards  
• Extensive experience with CAFM systems such as FSI Concept Evolution, IBM Maximo, or Tririga  
• Demonstrated ability to deliver digital asset management strategies  
• Financial management expertise, with a proven ability to control and meet budget objectives
• Degree in Facilities Management or a related qualification   

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.