Head of Training & Regulatory Compliance - ANS

Head of Training & Regulatory Compliance - ANS
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking for a Head of Training who will be responsible for all ATS training and standards oversight activities. 

The Head of Training ensure that a robust Training and Standards Management System are in place, maintained and is being effectively implemented by all units operating under the Serco Middle East Air Navigation Services Certification. The overriding goal of the Head of Training is to engender a culture of quality across ANS and all ATS Unit training activities and to develop commercial opportunities and proposals for the Advisory and Academy Portfolio. 

Additionally, the role requires effective team leadership at a senior level in the strategic planning, business development and oversight of all legal, compliance and assurance activities across the ME ANS portfolio ensuring regulatory, state, group and divisional requirements are met. 

The position involves support in managing, monitoring and reporting on the safety and operational performance of ANS across the ME portfolio. To act as a service delivery subject matter expert in meetings with existing and prospective clients in close collaboration with the Business Development Team.

This opportunity will be based in our Dubai support office.

Key Accountabilities 

• Provide strategic direction, planning and managing the development and implementation of policies, procedures and work instructions for aligning ANS operations to the committed performance targets while improving operational efficiency and performance;
• Lead on innovation and developing new capabilities across the ANS portfolio;
• Lead on elevating SME profile as a leading ANSP through improved internal and external stakeholder management and engagement with clients and regulatory bodies.
• Lead and participate in updating the standard operating procedures and aligning work instructions with customer’s requirements, legislation, work process and methods etc.;
• Effectively manage processes and postholders to enable timely reporting on all operational, compliance, legal and safety reporting requirements;
• Maintain and update the Air Navigation Services (including passenger experience) Legal register;
• Provide direction, mentoring and coaching for the resolution of complex issues, compliance issues and potential problems related to ANS operations;
• Ensure that Contract Managers take ownership for the competence of their Postholders;
• Review non-conformances raised against the ANS Training and monitor to close out, address all actions within agreed timescales;
• Support and motivate the ANS team, including coaching Postholders;
• Lead on driving participation in the Global Aviation CoP and sharing best practices / lessons learnt;
• Participate in Group Aviation Governance Meetings;
• Own ANS Postholder succession and development plans;
• Comply with all Serco SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures;
• Perform and carry out other duties as instructed / directed by the Head of Operations -  Transport and or Chief Growth Officer

Specific Requirements

• Ideally a degree holder in relevant engineering, aviation or related discipline.
• Minimum 7 years, preferably 10 years of general operations management experience;
• 5 years of specific operations management experience within the transportation industry;
• Working knowledge of the management of Air Navigation Services Providers
• Proven track record of managing multiple complex contracts.
• Thorough understanding of all aspects of safety issues related to ANS operations
• Ensure compliance with the Serco Management System and all relevant business processes, procedres and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy.
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
• Must be a skilled manager in communicating, motivating and developing staff;
• Must be politically incisive in communicating effectively with government agencies, board members, media/press, contractors and staff;
• Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.

Join Us 

As a global organization,we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. We believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.