Alarm Room Operator/Fire Dispatcher

Alarm Room Operator - Fire & Rescue - (Saudi National)

Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

The purpose of the Alarm Room Operator is to conduct test and monitor efficiencies for emergency alarms. Suitable candidates will effectively manage their time, resources and relationships to ensure that work is completed efficiently. 

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. 

This role is part of the Fire and Rescue Services team and will be based in the West Coast in Saudi Arabia.

Key Accountabilities

Support the Talent and Colleague Experience team in all projects and deliverables. 
Man the alarm control room in the fire station on a shift basis and dispatch fire vehicles/ equipment as required to cope with all reported emergencies/ alarms.
Continuously monitor the incoming signals and information concerning fire, emergency, and tests that originate from the Airport Operations Center, Air traffic Control Tower and the Airport buildings fire alarm and detection systems.
Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.
Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement, and which add value to the customer.
Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others. 
 

Specific Requirements 

Experience within a similar alarm room position 
Currently based in KSA with ID card or transferrable iqama 
Qualified in NFPA 1061 - Telecommunications level I and II ( or willingness to obtain)
Qualified in NFPA 1072 - Hazardous Materials Awareness (or willingness to obtain)
 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.