Station Captain/Watch Manager - Talent Pool

Station Captain/Watch Manager - Talent Pool
Make a difference every day

Closing Date : 16 July 2025

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

Responsible for the management and performance of shift personnel in the provision of Fire & Rescue Service, including but not limited to: the provision of services to designated NEOM sites, in response to incidents, including fire, rescues, building and facility emergencies,storms, flooding, motor vehicle accidents, hazardous materials release, de-contamination/clean up tasks and rotary wing fire and rescue.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 

Key Accountabilities

• Performs fire and rescue tasks defined in PIP’s/IMG’s
• Accountable for the shift management and performance of fire and rescue tasks defined in PIP’s/IMG’s
• Accountable for the management of dedicated emergency response services for all allocated sites and associated locations
• Responds to actual structural/vehicle fires, including all vehicles in operation, office/accommodation buildings, welfare facilities, warehousing, fuel/petroleum and hazardous products storage areas, and any other area of sites to provide command/management as required.
• Required to be fully conversant with service documents and policies, able to demonstrate good underpinning knowledge and understanding of local/international Fire & Rescue
  standards and regulations (KSA Min.Res. 8015/NFPA/EN).
• Assumes the role of Incident Commander (Bronze Command) at incidents or when required, maintaining fire service responsibility for command and control.
• Leads/Manages the crews of all assigned vehicles or equipment in the performance of all firefighting, rescue or other required duties during a multiple vehicle deployment incident.
• Assists in the ongoing mandatory competency-based fire training of fire and rescue service personnel as required, ensuring all records are maintained.
• Manages the assignment of all personnel, vehicle manning and general watch/shift duties
• Conducts periodic tests, inspections, drills and exercises to ensure complete operational capability and readiness of the Fire and Rescue Service
• Performs fire related client/customer engagement and interface on behalf of the Fire and Rescue Service, including the delivery of educational fire safety awareness programmes, training, specialist event cover and standby services in support of other departments as required.
• Ensures that all aspects of people management responsibilities are managed in accordance with service policies and procedures, utilising the relevant service systems, where required. This includes, but is not limited to: training and development, performance management, sickness absence and disciplinary.
• Performs any other role and/or associated duties as required and assigned by their line management

Specific Requirements

• Education – Twelve (12) years formal education. University Degree in a fire/rescue related subject (Desirable)
• Specialized Qualifications – Applicants must be certified as competent in the role and hold a minimum qualification of NFPA, IFSAC, Pro Board, or an equivalent certification.
•  Experience – Five-Ten (5-10) years’ experience in fire/rescue services including three (3) years as a Crew Chief or similar position. At least three (2) of the last five (3) years must have been spent in an equivalent Captain (Watch Manager) position. Additional fire/rescue work experience may be substituted for up to two (2) years formal education in the ratio of two (2) years’ experience to one (1) years education (Essential).
• Certified ‘Medically Fit’ for the role (Essential).
• Languages – English Oral/Written (Essential), Arabic (Desirable).
• Middle East work experience (Desirable)
• Proficient in Microsoft Office work suite (Desirable).

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.