Advisory Operational Director

Advisory Operational Director
Impact a better future

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

 
Your Opportunity  

In line with the wider group strategy, the Advisory Operational Director will be the key catalyst in growing Serco’s reputation and involvement in KSA’s Vision 2030. This role will support in the delivery of Serco’s contractual obligations by ensuring efficiency within our operations, generate organic growth opportunities and provide technical support within our growth team to support the acquisition of new business.

This is a managerial level position and you will have multiple direct staff reporting to you, therefore it is expected to have the ability to lead and influence others, adaptability to complex matrix project-based work, where functional and operational management may be fluid, is required for the role.

Key Accountabilities

The Advisory Operational Director is accountable for the growth, positioning and commercial success of advisory services across the Kingdom of Saudi Arabia, driving market entry, revenue generation and long-term strategic client relationships.

The role provides executive leadership across business development, client engagement and delivery oversight, shaping high-value opportunities and converting them into sustainable revenue and operational growth.

As a senior market-facing leader, the role is responsible for building strategic access across government, PIF and national programmes, influencing at the highest levels, and positioning the organisation as a trusted partner in delivering Vision 2030 priorities.

Specific Requirements

• Minimum 10 years’ experience in the Kingdom of Saudi Arabia, with deep market knowledge and an established professional network.

• Strong demonstrable experience working across government entities, giga-projects, sovereign-backed organisations and/or PIF-related environments.

• Proven track record of delivering more than GBP 5 million annual revenue in advisory or consulting services.

• Bachelor’s degree in Business, Engineering, Economics, Public Policy, Finance, Real Estate, Management, or a related discipline. Master’s degree or MBA preferred.

• Professional consulting, commercial or sector-specific qualifications advantageous.

• Arabic language capability would be beneficial, though not mandatory.

• Strong written and verbal English communication skills essential.

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.