Business Development Manager - Emergency Services

Business Development Manager - Emergency Services
Impact a better future

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

 
Your Opportunity  

The Business Development Manager - Emergency Services will lead and drive growth while providing innovative solutions in the emergency services sector, with a particular focus on the Kingdom of Saudi Arabia. This role is critical for building partnerships, delivering tailored solutions, and aligning our offerings with the strategic priorities of emergency services agencies and related organizations in the region.

Key responsibilities include:

• Generating and securing new business, as well as driving organic growth, within the Emergency Services capability across the region.

• Collaborating with Business Units and the Business Development team to shape and design new market-facing value propositions.

• Leading the development of appropriate solutions for bids, supported by subject matter experts (SMEs).

The ideal candidate will possess exceptional interpersonal and negotiation skills, along with strong analytical and problem-solving abilities.

This role reports to the General Manager for KSA & Emerging Markets, based in Riyadh, Saudi Arabia.

Key Accountabilities

Strategic Business Development

• Lead, identify, develop, win and close new business opportunities in the emergency services sector across KSA.

• Lead and deliver against a GBP19m new business ACV target for 2025.

• Build and maintain strong relationships with government agencies, private sector stakeholders, and international organisations.

• Lead market analysis and research to identify emerging trends and customer needs in the emergency services domain.

Solutions Development

• Lead and collaborate with internal teams to design and deliver customised solutions for fire services, medical emergencies, disaster management, and other emergency operations.

• Accountable for ensuring solutions align with the client’s operational goals and meet regulatory and safety standards in KSA.

• Provide expertise in modern technologies, for enhanced emergency response capabilities.

Stakeholder Engagement

• Lead and advocate for Serco at a senior level externally and internally.

• Represent the company at industry conferences, trade shows, and networking events in KSA and the GCC region.

• Prepare and deliver presentations and proposals to potential clients, highlighting value propositions.

• Act as a trusted advisor to clients, offering strategic guidance and insights for their emergency response systems.

Project Oversight

• Oversee the implementation of projects, ensuring timelines, budgets, and quality standards are met.

• Work closely with cross-functional teams, including engineering, operations, and procurement, to ensure seamless delivery.

Reporting and Compliance

• Maintain detailed records of business development activities and provide regular updates to senior management.

• Ensure compliance with local laws, regulations, and cultural considerations in KSA.

Specific Requirements

• Minimum of 5 years of experience in business development or solutions management, preferably within the emergency services or public safety sectors.
• Proven experience in the Middle East market, particularly in KSA.
• Strong understanding of emergency services operations, technologies, and regulatory frameworks.
• Proficient in English and Arabic (mandatory).
• Knowledge of KSA’s Vision 2030 and its impact on emergency services.
• Demonstrated ability to lead cross-functional teams and manage complex projects.
• Graduate calibre preferably holding a Bachelor’s degree in Business from a reputable institution. 
• Extensive bidding, business development and commercial experience having worked on large complex business opportunities / bids
• Certified Lean Six Sigma Yellow / Green / Black Belt preferred.

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.