Operations Advisor - Railway Station Systems

Operations Advisor - Railway Station Systems
Impact a better future

+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.

 
Your Opportunity  

The Operations Advisor is required to provide specialist operational input into the development of Qiddiya Grand Central Station (GCS), a major multi-modal sub-surface railway station integrating High-Speed Rail, Metro and Light Rail Transit services.

GCS Acts as a Host station to multiple rail modes (Guests), each with their own operator acting under their own individual Operating Licenses and Safety management Systems

The role is focused on ensuring that the station design supports safe, efficient, maintainable and operationally effective railway operations throughout the asset lifecycle during both normal, and degraded modes of operation. Acting as the as the operational representative, the role incumbent will provide advice and guidance during concept design development, ensuring that operational requirements, passenger flows, emergency response, maintainability considerations, staff functionality and Regulatory obligations are appropriately integrated into the overall design developed by the Lead Design Consultant (LDC).

The role excludes direct responsibility for core train systems operations and engineering (track, signalling and rolling stock), but requires sufficient railway operational experience to understand the interfaces and operational dependencies associated with those systems.

The role will support the future development of submissions for Regulatory approval, safety assurance activities and ultimately the requirements associated with obtaining and maintaining a railway Operating License.

Key Accountabilities

• Provide operational advice and guidance into the overall station design process across all project stages.

• Review architectural, civil, MEPH and station systems designs from an operational railway perspective.

• Ensure station layouts support safe and efficient passenger movement and crowd management during normal and degraded modes of operation.

• Support development of operational concepts, operational readiness plans and station operating philosophies.

• Assess operational impacts associated with vertical transportation systems, public circulation areas, back-of-house accommodation and maintenance access arrangements.

• Ensure operational requirements are embedded into station functionality, staff workflows and incident response arrangements.

• Support development of operational procedures, maintenance philosophies and operational interface strategies.

• Identify operational risks and contribute to hazard identification and safety assurance activities.

• Interface with LDC and other contributors to the design process and client stakeholders.

• Ensure consideration is given to operational resilience, degraded mode operations and service recovery requirements.

• Support Regulatory and assurance activities associated with railway operational approvals and licensing requirements.

• Ensure compliance with applicable railway operational standards, safety Regulations and industry good practice.

• Participate in workshops relating to operational readiness, emergency planning, safety assurance and systems integration.

Specific Requirements

Essential Experience

• Significant operational experience within metro, mainline, high-speed or light rail railway environments.

• Experience working on large, complex railway stations or transportation infrastructure projects.

• Strong understanding of railway operational environments and safety critical operations.

• Experience supporting railway operational readiness, station operations or integrated transport operations.

• Knowledge of railway operational safety, emergency planning and incident management principles.

• Demonstrable experience in stakeholder engagement and technical coordination capabilities.

• Ability to review and interpret muti-disciplined documentation from an operational perspective.

• Experience working within major projects during concept, design or pre-operational phases.

Desirable Experience

• Experience within GCC railway projects.

• Experience supporting railway safety approvals or Regulator engagement activities.

• Familiarity with Systems Engineering and Systems Assurance processes.

• Knowledge of NFPA, fire life safety and evacuation principles for transport infrastructure.

• Understanding of ISO 55000 asset management principles.

Join Us 

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Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.