Soft Services Manager (KSA) - Join Our Talent Pool
Riyadh, SA
Soft Services Manager – Join Our Talent Pool
Make a difference every day
Closing date: 31 December 2025
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management to join our talent pool.
The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills.
This role will be across our contracts in the UAE.
Key Accountabilities
- Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
- Lead, support, and coach team members to achieve company and client objectives.
- Develop and deliver monthly activity reports for senior management and service users.
- Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
- Conduct KPI and SLA inspections, ensuring optimal service delivery.
- Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
- Identify and address risks related to departmental outputs and escalate issues as required.
Specific Requirements
- 10-15 years of experience in similar roles within complex environments.
- 5-7 years in senior consultancy services.
- A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred.
- Excellent MS Office skills (PowerPoint, Word, Excel, Visio, Power Bi) – proficient in word processing, developing presentations, reports and compiling documents into standard formats.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.