Operations Manager - Fire and Rescue Services

Operations Manager Fire and Rescue Services 

Impact a better future

Closing Date: 16/Sep/2025

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

Your Opportunity

The Fire Rescuse Operations Manager will lead and oversee the performance of key subcontractors , ensuring compliance with contractual obligations, safety standards, and quality requirements. The will be responsible for the overall project plan to ensure complaince with / contract requirement for out client while managing the day -to day operations of assigned projects to achieve operational, finacial and service delivery objectives.

Key accountabilities

• Client Relationship Management – Build and maintain strong, professional relationships with clients, ensuring service delivery meets agreed standards and expectations.
• Stakeholder Engagement – Foster effective communication and collaboration with internal and external stakeholders to support project objectives and operational outcomes.
• Issue Escalation & Resolution – Identify, escalate, and present issues with recommended solutions for management approval, ensuring timely resolution and minimal disruption to operations.
• Project Planning & Management – Develop, implement, and monitor project plans, timelines, and deliverables to ensure successful completion within scope, budget, and schedule.
• Day-to-Day Problem Solving – Proactively address and resolve operational challenges, applying sound judgement to maintain service quality and operational efficiency.
• Resource Onboarding Oversight – Oversee the onboarding process for subcontractor resources, ensuring all compliance, training, and induction requirements are met.
• Staff Onboarding Management – Manage the onboarding of new employees, ensuring seamless integration into the organisation, completion of mandatory requirements, and alignment with team objectives.
• Improvement Initiatives – Identify, develop, and implement process and service improvements to enhance operational efficiency, quality, and client satisfaction.
• Embedding Company Culture & Values – Actively promote and model organisational values, fostering a positive, inclusive, and high-performance workplace culture.
• Risk Management – Maintain and update the project/operational risk register, ensuring risks are identified, assessed, mitigated, and reported in line with governance requirements.Contractual understanding & Awareness – is able to see and address gaps with contractual scope and find resolutions and see them through to conclusion with the support of the Commercial Business Partner and Head of Operations.
• Compliance oversight – Ensuring all compliance activities are carried out 1st Line inspections and audits carried out on site by management to ensure compliance with regulations and standards

What we are looking for : 

• The job holder will be educated to a level of High School Diploma, General Education Degree or equivalent professional qualification ideally with project management experience.
• The job holder will have 5 years minimum experience in operations.
• Knowledge of fire rescue operations is highly desirable

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.