Casual Receptionist-Bangor Aurora

Receptionist

Location: Bangor Aurora Aquatic and Leisure Complex, BT20 4BN

Salary: £12.85 per hour

Part time 0 hours contract- must be flexible to cover shifts ranging between 6am-10pm weekdays

Ready to impact a better future?

As a Receptionist in our Citizen Services team, you’ll be the welcoming face of Bangor Aurora Aquatic and Leisure Complex. You’ll deliver excellent front‑line customer service in a busy leisure environment, supporting customers both in person and through a range of communication channels.

Your work will help create impactful solutions by ensuring every visitor has a positive experience, supporting sales and retention targets, and helping events, parties and activities run smoothly. You’ll play an important role in building trust, care and pride in our services within the local community.

What you’ll do as a Receptionist

You’ll be entrusted to:

• Provide excellent customer service to both internal and external customers.

• Ensure a continuous availability of customer information and promotional materials.
• Handle customer enquiries face to face, by telephone and via email.
• Take customer bookings at the reception desk and over the phone.
• Respond professionally to customer compliments and complaints.
• Support membership, retention and sales targets.
• Organise retail stock displays and identify best‑selling items.
• Process payments through the POS system and reconcile monies accurately.
• Maintain a high standard of organisation and cleanliness within the Front of House area.
• Organise birthday party packages and support special events and one‑off bookings.
• Support rota organisation and monitor standards during events and parties.
• Communicate event and party requirements clearly to other departments to ensure smooth delivery.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Previous experience working face to face with customers in a busy Front of House environment.
• Experience handling cash and using computerised booking and POS systems.
• Strong organisational skills with excellent attention to detail and accuracy.A calm and professional approach when working under pressure.
• Excellent communication skills across a range of channels including phone and email.
• Confidence using a variety of IT applications.
• A proactive approach, with the ability to use initiative and solve problems.
• Maths and English at Level C or equivalent, or willingness to work towards required qualifications.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 21days plus bank holidays (pro‑rated where applicable)
• Pension: Up to 6% contributory pension scheme
• Training and development: Access to customer service training, disability awareness training and qualification support Health and wellbeing
• Employee Assistance Programme and wellbeing support
• Discounts: Discounts across a wide range of retailers and leisure services
• Employee networks: Our networks support inclusion, collaboration and belonging for colleagues from all backgrounds

Let’s impact a better future, together.  Apply today.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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