Receptionist-Basingstoke and Deane CLT

Receptionist

Location: Basingstoke Aquadrome, Hampshire, RG22 6PG
Salary: National minimum wage plus excellent benefits
Schedule: 5 hours per week working shift- 4pm-9pm Fridays plus flexible to cover school holidays and holiday cover when needed

Ready to impact a better future?

Here at Basingstoke & Deane Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Part Time Receptionist to join our team

As a Receptionist in our Leisure team, you’ll be the welcoming face of the centre, helping every visitor feel informed, supported and ready to enjoy their experience. You’ll play a vital role in keeping our community active and ensuring people receive a friendly, efficient service from the moment they arrive.

Your work will help create impactful solutions that support a positive visitor experience, strengthen trust with our customers and ensure our leisure services remain accessible, welcoming and enjoyable for everyone who uses them.

What you’ll do as a Receptionist:

You’ll be entrusted to:

• Greet and check in customers visiting the centre and offer a warm, positive first impression.
• Manage cash transactions and receipts accurately and safely.
• Ensure up‑to‑date customer information is always available.
• Handle first‑line customer enquiries or complaints with calmness and care.
• Support customers by telephone, including taking bookings.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Previous experience supporting customers face‑to‑face in a busy environment.
• Strong customer care skills and a calm, mature approach under pressure.
• Good communication skills and a friendly, approachable manner.
• Confidence handling cash and maintaining accurate records.
• A professional telephone manner and readiness to learn booking and cash systems.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 21days plus bank holidays (pro rota) and the option to buy up to five additional leave days each year
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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