Operations Manager

Operations Manager
Warrington – Dornoch House/Hybrid
Salary: circa £60,000 plus car plus bonus (dependent on experience)
Full-time – Including on-call rota
7-day operation, 24/7 service delivery

Ready to make an impact?

As an Operations Manager in our Citizen Services team, you’ll lead the delivery of the Electronic Monitoring Services (EMS) contract. You’ll make sure we meet contractual and financial commitments, support public safety, and create a workplace where your team feels engaged, valued and motivated.

You’ll be entrusted to:

• Lead and manage Team Leaders to ensure successful service delivery efficiently, safely, and compliantly, in real time.
• Navigate a complex environment by building strong, responsive and transparent relationships with clients, stakeholders and partners, representing Serco with integrity and accountability.
• Responding in real time to ensure any service interruptions of critical platforms and systems are handled effectively with little or no impact to service delivery.
• Drive operational performance in line with key service level agreements (SLAs) and key performance indicators (KPIs).
• Accountable and responsible for innovation and continuous improvement, identifying opportunities to enhance service delivery and increase value.
• Ensure robust financial management, including forecasting, cost control and delivery against contract budgets.
• Foster an inclusive, supportive culture where people feel empowered to grow, develop, and deliver excellence.

Does this sound like you?

You’ll be a great fit for this role if you have…

• Experience of leading large, diverse teams in a complex operational environment.
• A proven track record of delivering against contractual and financial targets.
• Strong stakeholder management skills, with the ability to build lasting and trusted relationships.
• Knowledge of regulatory and legislative requirements relevant to operational delivery.
• Demonstrable experience of driving innovation, managing change and improving service outcomes.
• A degree-level qualification or extensive relevant experience in operations management.

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car
• Private medical insurance
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us

At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.

Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’re open to flexible working arrangements and we’ll make reasonable adjustments from interview through to employment.

As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Sometimes we receive a high volume of applications, which may lead us to close the application period early. To ensure you don’t miss out, please apply as soon as possible.

Let’s impact a better future, together. Apply today.

For help with your application, or to discuss your eligibility, please contact 0345 010 4000.

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