Operations Support Officer

Days:

Location: Warrington / Hybrid (home and office-based)
Hours: Day: Part time 20 hours 14:00 – 19:00 on 4 days per week across 7 days
Salary: £25,844.10 (pro rata)

At Serco, we’re supporting the Ministry of Justice by delivering Electronic Monitoring Services (EMS) that help keep the public safe and support rehabilitation. Our work ensures individuals meet their curfew conditions, using technology and data to make communities safer.

We’re looking for a detail-driven Operational Support Officer to join our daytime team at our Warrington Monitoring Centre.

What you’ll do:

• Review, input, and analyse data from monitoring systems to support operational decision-making.
• Identify and investigate trends and anomalies in daily reports.
• Raise and manage documentation for compliance and non-compliance reporting.
• Collate and distribute information requested by internal and external stakeholders.
• Manage shared inboxes and team communications efficiently.
• Maintain accurate records across multiple systems while working toward team KPIs.

What you’ll bring:

• Strong attention to detail and excellent data entry skills.
• Confidence using Microsoft Office, particularly Excel and Outlook.
• Ability to work to targets and deadlines in a fast-paced environment.
• Experience handling sensitive data with accuracy and integrity.

This role is perfect for someone who enjoys structured, analytical work and takes pride in accuracy and consistency. You’ll play a vital part in ensuring the data that drives key decisions is correct and reliable.

Join us, and help make a measurable difference every day.

What we offer

• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• Career opportunities across their entire AASC contract
• Employee discounts for major retailers and leisure activities

Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.

We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.

This ultimately contributes to the delivery of vital public services in the UK.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.