Property Valuation & Compliance Officer -AASC

Property Valuation & Compliance Officer

Asylum Accommodation and Support Services

Cheshire, WA3 6ZH

Salary- £competitive  

Full time- 37.5 hours per week Monday – Friday

Join Serco and make a real difference.

We are proud to deliver the Asylum Accommodation and Support Contract (AASC), providing safe and secure housing for asylum seekers while their claims are assessed. As part of this vital work, we’re looking for a Property Valuation & Compliance Officer to join our Property Sourcing Team within the Property Directorate.

In this role, you’ll play a key part in sourcing and assessing properties for AASC use, conducting desktop rental valuations, and ensuring compliance with UK and Serco property standards. You’ll liaise with landlords, agents, and investors to drive the acquisition of suitable properties, build strong relationships, and introduce new sources of accommodation to the contract. This is a proactive, target-driven position where your ability to generate new business and manage existing partnerships will be essential.

If you’re passionate about property, compliance, and making a positive impact, we’d love to hear from you.

Key Accountabilities:

Lead Management & Sourcing

• Source new landlords and investors to grow the property pipeline.
• Respond promptly to leads and establish strong relationships.

 Property Assessment & Valuation

• Gather detailed property information (location, layout, certifications).
• Conduct video reviews or live walkthroughs to assess suitability.
• Provide indicative rental valuations and advise on adaptation options (e.g., HMO conversion).

Compliance & Onboarding

• Ensure properties meet compliance standards (EPC, EICR, Gas Safety, FRA, HMO licensing).
• Guide landlords through onboarding requirements.

Reporting & Documentation

• Prepare valuation reports and maintain accurate records.
• Update systems and databases promptly to support reporting.

Relationship Management & Targets

• Build and maintain landlord, agent, and investor relationships.
• Achieve property acquisition and lead generation targets across designated regions.

Collaboration & Innovation

• Work with internal teams to deliver acquisition goals and implement change initiatives.
• Attend networking events and explore new sourcing opportunities.

What you’ll need to do the role:

Key Skills:

• Strong knowledge of UK property compliance regulations (FRA, EPC, EICR, Gas Safety, HMO licensing).
• Experience in property valuations and rental market analysis.
• Excellent communication and negotiation skills (specifically property related).
• Ability to interpret floor plans and assess property layouts.
• Competent in virtual property assessments (video tours/live calls).
• Organised and meticulous with strong reporting skills.

Desirable Qualifications:

• ARLA, Property mark or similar property qualification.
• Experience in social housing or related property sourcing.
• Ability to successfully engage and create successful working relationships with both internal and external stakeholders.
• Ability to effectively communicate across a range of stakeholders, tailoring language to deliver clear and consistent messaging.
• Demonstrate effective time management skills to prioritise own workload to meet specific timescales without prompt.
• Demonstrate to continuously improve.
• The ability to work on your own and part of a team.
• The ability to respond and perform well within a dynamic none scripted and fast paced environment.
• Familiarity with different telephony systems.

Knowledge and Qualifications

• Full and clean Driving license preferred but not essential, but some travel is essential.
• Basic Literacy and Numeracy.
• Basic MS Excel to read and input standard data.

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

What we offer:

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

#aasccareers

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.