Facilities Assistant

Location: Alexander Stadium, Birmingham, B42 2LR
Working Hours: Full and Part time positions available to cover a mixture of early, late and weekend shifts.
Salary: £12.60 per hour + excellent benefits

Be part of something exciting.

Alexander Stadium is one of the UK’s leading athletics venues – a world-class facility that played centre stage at the Birmingham 2022 Commonwealth Games. Following a £72 million transformation, it stands as the largest of its kind in the country – and now, you have the chance to play a key role in its day-to-day success.

This is your opportunity to bring people and events together in an iconic setting.

As Facilities Assistant, you will provide a quality customer service to all centre users. Being the face of the centre and key point of contact for all users, promote the sale of products and services within the centre, provide inspiring fitness coaching, advice, guidance and in some cases offer programmes to our customers. You will provide advice, guidance and programming whilst supporting with the retention of our customers and proactively support the sales team with gaining new members.

What you’ll do:

1. To undertake the general duties, including:
   1. Dealing with general enquiries.
   2. Promoting good customer relations.
   3. Re-stock vending machines.
   4. Maintain cleaning standards.
2. Assisting in marketing by ensuring that any promotional leaflets, brochures etc. are effectively displayed, and to assist in their production, as required.
3. To follow all Health and Safety procedures whilst performing their duties.
4. Maintain full product knowledge of the services available at the centre and advise customers accordingly.
5. Adopt a pro-active approach to continuous service improvement.
6. Supervise all customers to ensure the correct use of facility.
7. Consistently and actively apply good housekeeping principles, such as turning off lights and equipment, when not in use, to contribute to our strategy to reduce utility consumption and carbon footprint.
8. Monitor the centre’s facilities and report any defects to the Duty Manager
9. Follow SSOW, manual handling and risk assessments for all set up tasks
10. Such other related duties as from time to time may arise or be assigned by the Duty Manager.

What you’ll bring:

• Excellent customer care and communication skills, face to face.
• Be able to work effectively in stressful situations.
• Health and Safety awareness within a manual handling aspect- Essential
• Commitment to Continued Professional Development (CPD)

What we offer:

The Alexander Stadium is run by the Birmingham Community Leisure Trust and Serco, and together we’re all about helping people make more of everyday life – and that includes our teams. You’ll join a collaborative, energetic group of people who care about what they do and support each other to succeed.

• Holidays: 21 days plus bank holidays 
• Health and wellbeing: Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Pension: Up to 6% contributory pension scheme

• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
• Discover more about our benefits (moreleisure.com)

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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