Receptionist

Receptionist

Location: Stechford Leisure Centre, Birmingham, B33 8QN
Salary: £13.45 per hour plus excellent benefits
Schedule: Part-time 20 hours per week various including 2 out of 4 weekends – working shifts between 6.15am – 10.30pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure

Birmingham Community Leisure encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the first point of contact for customers visiting the centre. You'll help create a welcoming experience while supporting the smooth day-to-day operation of reception services. Through excellent customer care, promoting activities and services, and supporting access to leisure opportunities, you'll help make a positive impact on communities and contribute to healthier futures.

What you'll do as a Receptionist

• Welcome customers and provide a friendly, professional reception service both in person and over the telephone
• Operate front-of-house systems, process payments, issue receipts, and comply with financial procedures
• Balance daily income and support banking processes in accordance with established procedures
• Manage facility bookings and respond to customer enquiries efficiently and accurately
• Promote and sell the centre's products and services, including health and fitness memberships and swimming lessons
• Support marketing activities by maintaining displays of promotional materials and assisting with promotional initiatives where required

Does this sound like you?

• Excellent customer service and communication skills
• Confident using computer systems and digital applications
• Comfortable working in a busy environment and managing multiple priorities
• Able to remain calm and effective in challenging situations
• Experience working in a customer-facing leisure, hospitality, or service environment is desirable
• A positive team player who builds trust and takes pride in delivering great service

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

Ready to make a difference? Apply today.

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