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Prisoner Custody Officer

Location: Brighton Combined Court, Brighton, BN2 0RF
Salary: £23,402 (35 hours per week) plus excellent benefits
Schedule: 35 hours per week, early and late shifts on a rota basis (rota provided 12 weeks in advance). Flexibility required; please include further details as needed.

Ready to impact a better future?

As a Prisoner Custody Officer in our Prisoner Escort Custody Services (PECS) team, you’ll play a vital role in the justice system, ensuring the safe and secure escorting and custody of detainees. Your work will have a positive impact on communities and help create a safer, more supportive environment for all.

You’ll be part of a professional, supportive team that values growth, care, and trust. Every day, you’ll help ensure that those in your care are treated with dignity and respect, making a real difference to lives and contributing to a better future.

What you’ll do as a Prisoner Custody Officer

You’ll be entrusted to:

• Escort and supervise detainees during court proceedings, ensuring their safety and wellbeing.
• Maintain security, order, and discipline at all times, taking action to prevent incidents and escapes.
• Complete security checks and searches within agreed timescales and standards.
• Monitor and support the mental and physical health of detainees, reporting concerns as needed.
• Work closely with court staff, law enforcement, and legal professionals to ensure smooth operations.
• Accurately complete paperwork and data entry, maintaining confidentiality at all times.

Does this sound like you?

You’ll be a great fit for this role if you have…

• The ability to build good working relationships with people from all walks of life.
• Patience, understanding, and a commitment to helping others.
• The ability to stay calm, assess situations, and make quick decisions under pressure.
• A high level of responsibility, vigilance, and professionalism.
• Flexibility to work varying hours, including early and late shifts, and occasional weekends or bank holidays.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 20 days plus bank holidays (rising to 25 after 7 years’ service; option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Bonus: RECRUITER TO AMEND/DELETE AS REQUIRED: A performance-based bonus scheme
• Company car: RECRUITER TO AMEND/DELETE AS REQUIRED: A company car or £X,XXX cash alternative
• Private medical insurance RECRUITER TO DELETE AS REQUIRED
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower diverse groups including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.