Youth Engagement Coordinator

Location: Birmingham, B5 4UA
Salary: £30k-£32k plus excellent benefits
Schedule: Fixed Term Contract 12-months, Monday to Friday 9am to 5pm, flexibility required to work occasional evenings and weekends

Ready to impact a better future?
As a Youth Engagement Coordinator in our Employment, Skills and Training team at Restart, you’ll play a key role in attracting, engaging, and inspiring young people aged 16-25 to take part in meaningful community programmes that shape their future.

You’ll create a welcoming, inclusive environment where young people feel confident to explore opportunities, build life skills, and move towards education, employment, and wellbeing pathways. Your work will have a positive impact on communities by supporting those who may be disengaged, helping them reconnect and thrive.

What you’ll do as a Youth Engagement Coordinator
You’ll be entrusted to:

• Proactively engage young people through outreach in schools, colleges, and community settings
• Build trusted relationships that encourage ongoing participation and personal growth
• Deliver informal drop-in sessions and themed activities focused on wellbeing and employability
• Provide mentoring, guidance, and practical support such as CV writing and job applications
• Support access to education, training, employment, and local services
• Work with partners and stakeholders to strengthen community engagement and outcomes

Does this sound like you?
You’ll be a great fit for this role if you have:

• Experience working with young people in community, youth, or engagement-focused roles
• Strong communication skills and the ability to build trust and rapport quickly
• Experience delivering informal group activities or engagement sessions
• Understanding of safeguarding and supporting vulnerable individuals
• The ability to adapt your approach to meet diverse needs
• Competent IT skills and the ability to work independently and as part of a team
• Full UK Driving Licence and own vehicle

Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, wellbeing app, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to entertainment and travel
• Charity: Paid volunteering day and opportunities to give back through community initiatives
• Employee networks: Inclusive networks that support collaboration, learning, and belonging

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.