Duty Manager

Duty Manager

Location: Bisham Abbey National Sports Centre, Marlow, SL7 1RR
Salary: £27,000 – 30,000 plus excellent benefits
Schedule: Full-time, 40 hours per week working a mixture of earlies, lates, weekend and bank holidays. Flexible to work shifts between 5.30am – 9pm

Ready to impact a better future?

As a Duty Manager in our Leisure team, you’ll play a key role in keeping our facilities safe, welcoming, and running smoothly, especially outside of daytime hours. Your work ensures customers enjoy a high-quality experience while supporting a positive impact on the local community.

You’ll help create an environment where people can stay active, connect, and thrive. From overseeing operations to supporting events and responding to customer needs, your role has real purpose — helping us deliver safe, enjoyable experiences that make a difference every day.

What you’ll do as a Duty Manager

You’ll be entrusted to:

• Open and close the facility in line with procedures, maintaining high standards of safety and security
• Monitor and inspect the site throughout shifts, ensuring compliance with health and safety processes
• Set up and support events, including conferences and meetings, involving physical preparation of spaces and equipment
• Respond to incidents and emergencies calmly and effectively, taking control when required
• Maintain high cleaning and presentation standards across all areas of the site
• Provide excellent customer service, remaining visible and responsive to customer needs

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience or knowledge of leisure, hospitality, or conferencing environments
• A First Aid at work qualification would be advantageous; however, successful candidates will be required to undertake this training as part of the role.
• A strong understanding of health and safety legislation and its practical application
• Confident communication, customer care, and problem-solving skills
• The ability to lead and supervise colleagues, maintaining high standards
• A calm, organised approach, with the confidence to handle pressurised situations

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Free membership at the Centre for you and a friend or family member (limited to 1) plus heavily discounted use of classes and facilities.  

• Free safeguarding training and DBS check   

• Excellent Development and Training Opportunities    

• 6% employer matched pension contribution  

• Up to 25 days annual leave  

• Life assurance up to 2x base salary  

• Plus, more Employee Benefits (moreleisure.com) 

Let’s impact a better future, together. Apply today.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*