Learning Support Facilitator

Location: HMP Ashfield, BS16 9QJ
Salary: £28,000 - £35,000 dependant on experience, plus excellent benefits
Schedule: Permanent, Full Time

Ready to impact a better future?

As a Learning Support Facilitator in our Education team, you’ll help create accessible learning experiences for individuals with learning difficulties and disabilities. Your work ensures that every learner receives tailored support that enables them to progress confidently and achieve their goals.

You’ll deliver impactful Additional Learning Support across the education department, champion inclusive practice, guide colleagues, and embed approaches that promote meaningful learner progression. Your contribution will support our wider ambition to create a more neurodiversity‑supportive environment and prepare individuals for future opportunities beyond the prison setting.

What you’ll do as a Learning Support Facilitator

You’ll be entrusted to:

• Lead and implement an Additional Learning Support strategy that supports learners with learning difficulties and disabilities.
• Work collaboratively with and report to the Neurodiversity Manager and Head of Education, Skills and Work, supporting the delivery of the Neurodiversity Strategy and its priority areas.
• Support reasonable adjustments across Education, ensuring compliance with the Equality Act 2010 and awarding body requirements.
• Develop individualised support plans and assist tutors with implementing these within their education delivery.
• Facilitate the development of inclusive resources that meet diverse learning needs.
• Monitor and review ALS delivery and learner progress, adapting support where required.
• Manage confidential learner data and ensure accurate, timely updates.
• Support learners through induction, initial assessment, and the use of tools such as the Do‑it profiler.
• Oversee and facilitate the creation of Support and Additional Needs reports and run the Student Support Service department.
• Act as a point of contact for referrals relating to neurodivergent needs in education.

Does this sound like you?

You’ll be a great fit for this role if you have…

• Strong knowledge of learning difficulties, disabilities, neurodiversity, and Special Educational Needs and Disabilities.
• Experience supporting learners with LDD, ideally within an educational or prison education environment.
• The ability to assess support needs and develop tailored support plans.
• Knowledge of disability legislation, including the Equality Act 2010.
• Proficiency with IT systems used for learner data and support tracking, full training will be given.
• A proactive, adaptable approach with strong organisational skills and a keen eye for detail.

Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 31 including bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, discounts at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving, and the ability to donate pay‑pennies to the Serco People Fund Charity
• Employee networks: Spaces for learning, collaboration and belonging, supporting colleagues across a range of identities and lived experiences.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.