Membership Advisor

Membership Advisor

Location: Swan Pool and Leisure Centre MK18 1AE
Salary:  £10,603- 13,500 per annum plus commission
Schedule: 16 hours per week working Wednesdays and Saturdays

Ready to impact a better future?

Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Membership Advisor to join our team.

At Leisure Solutions Community Trust we’re committed to providing a safe, warm, clean and friendly environment for our local community — and our Membership Advisors play a key role in making that happen. As a Membership Advisor, you’ll be at the heart of our sales and customer experience, helping people take the first step towards a healthier, more active lifestyle.

This is a varied and energetic role where your enthusiasm, people skills and results‑driven mindset will help grow membership, strengthen retention and build positive relationships within the local community.

What you’ll do as a Membership Advisor

You’ll be entrusted to:

• Deliver excellent customer service, ensuring all enquiries are handled correctly and promptly.
• Complete engaging tours of the facility with the aim of converting enquiries into memberships.
• Achieve monthly sales and retention targets through proactive sales activity.
• Work closely with the gym team to support annual renewals and member retention.
• Collaborate with marketing teams to support and deliver monthly campaigns.
• Generate new leads through outreach activity, events and local partnerships.
• Attend events and community activities to promote the centre and generate interest.
• Maintain accurate records and manage the membership database in line with company procedures.
• Identify local opportunities and industry trends that support income growth.
• Carry out additional duties within the centre as directed by your line manager.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience or knowledge within a sales or customer‑focused environment.
• Excellent customer care and communication skills.
• Confidence communicating clearly and building rapport with a wide range of people.
• Good numeracy skills, with the ability to understand and work towards KPIs and sales targets.
• Strong time management and organisational skills.
• A self‑motivated, proactive and positive approach to work.
• Confidence managing objections and resolving conflict professionally.
• High standards of personal presentation.
• A flexible attitude and willingness to support the wider team.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be joining a supportive organisation that values honesty, integrity and a can‑do attitude. We’ll give you the training, encouragement and opportunities you need to grow your skills, achieve your goals and build a rewarding career in leisure services.

What we offer

https://www.moreleisure.com/employee-benefits/

• Holidays: 21 days plus bank holidays (pro rota)
• Pension: Up to 6% contributory pension scheme
• Training and development: Sales training, product knowledge and ongoing development opportunities
• Health and wellbeing: Employee Assistance Programme and wellbeing support
• Discounts: Discounts on leisure services and across a wide range of retailers
• Employee networks: Inclusive networks supporting collaboration, belonging and development

Let’s impact a better future, together. Apply today.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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