Job Coach - Health

Location: Cardiff, CF24 0ED
Contract: Full-time, Permanent
Salary: £30,000 plus benefits

Empower Lives, Break Barriers, and Help People Thrive

Are you passionate about transforming lives and empowering individuals to achieve their goals despite health challenges? We’re looking for Job Coaches to join our team in the Employability sector, and support jobseekers on their journey to sustainable employment.

No prior health knowledge is required – full training is provided! In this rewarding role, you’ll work closely with people facing health-related barriers to employment. You’ll inspire, coach, and guide them to overcome challenges, gain confidence, and secure meaningful work.

We’re looking for people with empathy and a genuine passion for making a difference, and experience in coaching, mentoring, or delivering Information, Advice, and Guidance (IAG). If you hold a Level 3 IAG qualification (or equivalent) already, that’s a bonus! And if not, we’ll support you to work towards it.

What you’ll do:

• Manage a caseload of customers, conducting ongoing Needs Assessments, creating tailored Action Plans, and maintaining accurate and comprehensive records to track customer progress.

• Coach and motivate individuals to develop job-seeking skills, including CV writing, interview preparation, and job applications.
• Engage with local employers to match participants with suitable job opportunities.
• Provide in-work support to ensure long-term success and job retention.
• Work collaboratively with internal teams and external partners to ensure customers have access to a range of support services. 

What you’ll bring:

• Experience in coaching, mentoring, or delivering Information, Advice, and Guidance (IAG).
• Experience in a performance-driven environment.
• Knowledge of local job markets and recruitment practices.
• Strong organisational, time-management, and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Desirable: Welsh speaker

What we offer:   

• Salary: Competitive salaries with annual reviews.

• Pension: Up to 6% contributory pension scheme.

• Holidays: 25 days' annual leave plus bank holidays.

• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

This role requires local travel and working from our Cardiff office. All employees will undergo an enhanced DBS check as part of our safeguarding commitment.

Ready to make a difference?

Apply now to become a Health Coach and help us support people on their path to sustainable employment!

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.