Cargo Agent

Cargo Agent

Location: RAF Brize Norton, Oxfordshire, OX18 3LX
Salary: £29,517.98 plus excellent benefits
Schedule: 2 days, 2 nights with 4 days off, 12-hour shifts.

Ready to impact a better future?

As a Cargo Agent in our Defence team, you’ll provide a safe, efficient and compliant cargo handling service in support of military and commercial air movements at RAF Brize Norton. Your work will help ensure essential cargo, mail and specialist freight reaches its destination safely, supporting critical operational activities.

Working as part of a blended team alongside military personnel and operational stakeholders, you'll play a key role in maintaining the smooth movement of freight, contributing to operational effectiveness while delivering trusted services that have a positive impact.

What you’ll do as a Cargo Agent

• Safely operate cargo handling equipment and the Automated Pallet Handling Storage System (APHSS).
• Prepare, build and dispatch cargo and mail for aircraft movements in line with operational requirements.
• Complete cargo documentation, pallet records and tracking activities accurately using the VITAL freight tracking system.
• Handle Dangerous Goods, special category freight and valuable cargo in accordance with regulatory requirements.
• Conduct equipment inspections and maintain high standards of aviation and workplace safety.
• Work collaboratively with military personnel, aircrew, freight providers and colleagues to support operational success.

Does this sound like you?

• You have experience in cargo handling, logistics, freight operations or a similar operational environment.
• You can work safely and effectively in a fast-paced environment while maintaining excellent attention to detail. You’re a strong communicator who enjoys working collaboratively as part of a team.
• You’re comfortable using IT systems and completing accurate operational records and documentation.
• You’re willing and able to obtain the required training, certifications and Security Check (SC) clearance.

What we offer

• Competitive holiday package
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to Serco Business meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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