Business Support Administrator

Business Support Administrator

Location: Derby DE42 8AN

Salary: Competitive plus benefits

Schedule: Site based- Monday- Friday (8am-4pm with some flexibility)

Ready to impact a better future?

As a Business Support Administrator in our Serco Rail Technical Services team, you’ll help keep our operations running smoothly so colleagues can focus on creating impactful solutions for our customers and communities. Your work behind the scenes will support positive outcomes across the organisation and help drive opportunities for future growth.

You’ll play a key part in ensuring the business runs efficiently day to day – from supporting bidding and marketing activity to helping maintain an organised and welcoming office environment. Your contribution will help us deliver excellent service and shape a positive future for our teams and the communities we serve.

What you’ll do as a Business Support Administrator

You’ll be entrusted to:

• Provide day‑to‑day administrative support to the Business Support Manager and leadership team, helping the business operate efficiently.
• Support business development and bidding activity, including coordinating documentation and assisting with tender submissions.
• Manage and maintain tender and procurement portals, monitoring opportunities and tracking submission deadlines.
• Assist with the preparation and formatting of bid documents, presentations, and supporting materials.
• Provide administrative support to marketing activities, including maintaining materials, supporting campaigns, and preparing promotional content.
• Maintain organised and accurate business records in line with company procedures.
• Welcome visitors and customers to the office, issuing passes and ensuring a positive and professional experience.
• Ensure the office environment is well‑maintained and stocked with essential supplies.
• Support internal communication and coordination, including managing the general enquiries inbox.
• Assist with ad hoc administrative tasks and projects across the business.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Proven administrative experience within a professional office or business environment.
• Strong organisational skills, with the ability to manage multiple tasks and prioritise effectively.
• Experience supporting bids, tenders, or business development activities- Desirable
• Confidence using procurement or tender portals, or a willingness to quickly learn new systems.
• Strong Microsoft Office skills, especially Word, Excel, PowerPoint and Outlook.
• A professional and welcoming approach when interacting with colleagues and external stakeholders.
• The ability to work independently as well as collaboratively as part of a team.
• A proactive, flexible approach and willingness to support a wide range of activities.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.