Administrator

Admin Support Officer – Offender Management Unit (OMU) 

Location: HMP & YOI Doncaster 
Salary: £25,466.664 
Full Time, Permanent 
  

Play a Key Role in Offender Management at HMP Doncaster 

Serco is currently seeking a detail-oriented and motivated Admin Support Officer (ASO) to join the Offender Management Unit at HMP Doncaster. This is a critical support role within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount. 

You will be part of a dynamic team, supporting a range of OMU functions including sentence calculations, public protection processes, risk assessment coordination, and communication with internal and external agencies. 

Key Responsibilities 

• Maintain and update prison recording systems (e.g., NOMIS, DPS) for all new admissions. 

• Allocate offender cases to Prison Offender Managers (POMs). 

• Interpret court documents, calculate sentences, and liaise with courts to rectify anomalies. 

• Checking information on all legal documents received from court, making assessments based on these in relation to public protection arrangements · 

•  Monitoring phone calls/mail of relevant prisoners, recording this appropriately and reporting where necessary Schedule and minute key meetings such as risk management panels and progression boards. 

• Manage department mailboxes, track legal documentation, and coordinate communication between prison and outside agencies. 

• Prepare release paperwork and ensure notification to all relevant bodies. 

• Contribute to department performance and compliance with KPIs and standards. 

What You’ll Need 

Essential: 

• GCSE English and Maths (Grade C or above). 

• Strong computer literacy, including Outlook and Excel. 

• High attention to detail and excellent communication skills. 

Desirable: 

• Previous administrative experience, ideally within criminal justice, legal, or public sector environments. 

• Familiarity with offender management systems (e.g., NOMIS, DPS). 

What We’re Looking For 

• A team player who collaborates effectively with colleagues and external partners. 

• A problem-solver who can work independently with initiative. 

• Someone adaptable, resilient, and calm under pressure. 

• A strong organiser with the ability to manage competing priorities. 

Why Serco

• A place you can make an impact  – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
• A place you can count on  - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
• A place for you  - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 

What we offer

• Pension up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.